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An investigation on managing human resources among small and medium scale hotel operators in Sabah

The rapid growth of the hotel industry in Sabah during the boom period between the years 1996 and 1998 has resulted in a high supply of hotel rooms, therefore causing a scarcity of human resources in this industry. The issue of managing hotels is directly related to human resources and has bccame a...

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Format: Research Report
Language:English
Published: Universiti Malaysia Sabah
Online Access:https://eprints.ums.edu.my/id/eprint/23409/1/An%20investigating%20on%20managing.pdf
https://eprints.ums.edu.my/id/eprint/23409/
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spelling my.ums.eprints.234092019-08-26T06:16:04Z https://eprints.ums.edu.my/id/eprint/23409/ An investigation on managing human resources among small and medium scale hotel operators in Sabah The rapid growth of the hotel industry in Sabah during the boom period between the years 1996 and 1998 has resulted in a high supply of hotel rooms, therefore causing a scarcity of human resources in this industry. The issue of managing hotels is directly related to human resources and has bccame a critical issue among the hotel operators especially for the budget, one star and two star hotels in Sabah. This empirical study examines issues on training and development, compensation and benefits, and motivation that are important human resource activities with regards to managing human resources among the small and medium scale hotel operators in Sabah. There is no human resource department existing in all small and medium scale hotels. The majority of the hotel operators in small and medium scale have no previous experience in managing human resources in the hotel industry. Lack ofknowlcdge, skills and resources, especially pertaining to employees training and development and motivation, are apparent amongst the small and medium scale hotel operators. This lack of experience becomes a challenge to them in managing the hotel property in Sabah. A significant relationship was found between compensation and motivation in managing hotel employees. This study concluded that ways in which hotel operators can improve in managing human resources included upgrading themselves through relevant training and education; and the provision of competitive compensation and a conducive work enviroment. These improvements will increase employee satisfaction and motivation. Universiti Malaysia Sabah Research Report NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/23409/1/An%20investigating%20on%20managing.pdf UNSPECIFIED An investigation on managing human resources among small and medium scale hotel operators in Sabah. (Unpublished)
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
description The rapid growth of the hotel industry in Sabah during the boom period between the years 1996 and 1998 has resulted in a high supply of hotel rooms, therefore causing a scarcity of human resources in this industry. The issue of managing hotels is directly related to human resources and has bccame a critical issue among the hotel operators especially for the budget, one star and two star hotels in Sabah. This empirical study examines issues on training and development, compensation and benefits, and motivation that are important human resource activities with regards to managing human resources among the small and medium scale hotel operators in Sabah. There is no human resource department existing in all small and medium scale hotels. The majority of the hotel operators in small and medium scale have no previous experience in managing human resources in the hotel industry. Lack ofknowlcdge, skills and resources, especially pertaining to employees training and development and motivation, are apparent amongst the small and medium scale hotel operators. This lack of experience becomes a challenge to them in managing the hotel property in Sabah. A significant relationship was found between compensation and motivation in managing hotel employees. This study concluded that ways in which hotel operators can improve in managing human resources included upgrading themselves through relevant training and education; and the provision of competitive compensation and a conducive work enviroment. These improvements will increase employee satisfaction and motivation.
format Research Report
title An investigation on managing human resources among small and medium scale hotel operators in Sabah
spellingShingle An investigation on managing human resources among small and medium scale hotel operators in Sabah
title_short An investigation on managing human resources among small and medium scale hotel operators in Sabah
title_full An investigation on managing human resources among small and medium scale hotel operators in Sabah
title_fullStr An investigation on managing human resources among small and medium scale hotel operators in Sabah
title_full_unstemmed An investigation on managing human resources among small and medium scale hotel operators in Sabah
title_sort investigation on managing human resources among small and medium scale hotel operators in sabah
publisher Universiti Malaysia Sabah
url https://eprints.ums.edu.my/id/eprint/23409/1/An%20investigating%20on%20managing.pdf
https://eprints.ums.edu.my/id/eprint/23409/
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score 13.211869

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