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Exploring factors influencing the use of enterprise social networks in multinational professional service firms

Organizations are increasingly implementing enterprise social networks (ESNs) for improved communication and collaboration, as well as enhanced knowledge sharing and innovation among employees. However, the paradoxical relationship between ESN implementation and the promised benefits has been attrib...

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Main Authors: Chin, Pei Yee, Nina Evans, Choo, Raymond Kim Kwong
Format: Article
Language:English
Published: Taylor & Francis Group 2015
Online Access:https://eprints.ums.edu.my/id/eprint/19663/1/Exploring%20factors%20influencing%20the%20use%20of%20enterprise.pdf
https://eprints.ums.edu.my/id/eprint/19663/
https://doi.org/10.1080/10919392.2015.1058118
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spelling my.ums.eprints.196632018-04-03T01:48:46Z https://eprints.ums.edu.my/id/eprint/19663/ Exploring factors influencing the use of enterprise social networks in multinational professional service firms Chin, Pei Yee Nina Evans Choo, Raymond Kim Kwong Organizations are increasingly implementing enterprise social networks (ESNs) for improved communication and collaboration, as well as enhanced knowledge sharing and innovation among employees. However, the paradoxical relationship between ESN implementation and the promised benefits has been attributed to employees’ underutilization. Our research focuses on factors influencing employees’ decision to use ESN in their work role and draws on case studies of two multinational professional service firms (PSFs) based in Australia. Qualitative data were collected during ten semi-structured interviews with employees from both organizations, to determine their perceptions of ESN usage and capture the factors that influence their use behavior. The findings illustrate that the likelihood of ESN use is significantly influenced by technological, organizational, social and individual factors. A successful ESN use within an organization involves the nexus between these four factors and recommendations are made, as guidelines for organizational actors about how ESNs usage can be increased. Taylor & Francis Group 2015 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/19663/1/Exploring%20factors%20influencing%20the%20use%20of%20enterprise.pdf Chin, Pei Yee and Nina Evans and Choo, Raymond Kim Kwong (2015) Exploring factors influencing the use of enterprise social networks in multinational professional service firms. Journal of Organizational Computing and Electronic Commerce, 25 (3). pp. 289-315. ISSN 1091-9392 https://doi.org/10.1080/10919392.2015.1058118
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
description Organizations are increasingly implementing enterprise social networks (ESNs) for improved communication and collaboration, as well as enhanced knowledge sharing and innovation among employees. However, the paradoxical relationship between ESN implementation and the promised benefits has been attributed to employees’ underutilization. Our research focuses on factors influencing employees’ decision to use ESN in their work role and draws on case studies of two multinational professional service firms (PSFs) based in Australia. Qualitative data were collected during ten semi-structured interviews with employees from both organizations, to determine their perceptions of ESN usage and capture the factors that influence their use behavior. The findings illustrate that the likelihood of ESN use is significantly influenced by technological, organizational, social and individual factors. A successful ESN use within an organization involves the nexus between these four factors and recommendations are made, as guidelines for organizational actors about how ESNs usage can be increased.
format Article
author Chin, Pei Yee
Nina Evans
Choo, Raymond Kim Kwong
spellingShingle Chin, Pei Yee
Nina Evans
Choo, Raymond Kim Kwong
Exploring factors influencing the use of enterprise social networks in multinational professional service firms
author_facet Chin, Pei Yee
Nina Evans
Choo, Raymond Kim Kwong
author_sort Chin, Pei Yee
title Exploring factors influencing the use of enterprise social networks in multinational professional service firms
title_short Exploring factors influencing the use of enterprise social networks in multinational professional service firms
title_full Exploring factors influencing the use of enterprise social networks in multinational professional service firms
title_fullStr Exploring factors influencing the use of enterprise social networks in multinational professional service firms
title_full_unstemmed Exploring factors influencing the use of enterprise social networks in multinational professional service firms
title_sort exploring factors influencing the use of enterprise social networks in multinational professional service firms
publisher Taylor & Francis Group
publishDate 2015
url https://eprints.ums.edu.my/id/eprint/19663/1/Exploring%20factors%20influencing%20the%20use%20of%20enterprise.pdf
https://eprints.ums.edu.my/id/eprint/19663/
https://doi.org/10.1080/10919392.2015.1058118
_version_ 1760229611094933504
score 13.211869

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