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The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah

This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards th...

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Main Author: Hasni Syahril
Format: Thesis
Language:English
Published: 2011
Subjects:
HD Industries. Land use. Labor
Online Access:https://eprints.ums.edu.my/id/eprint/19486/1/The%20relationship%20between%20role%20ambiguity.pdf
https://eprints.ums.edu.my/id/eprint/19486/
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spelling my.ums.eprints.194862018-03-23T08:20:53Z https://eprints.ums.edu.my/id/eprint/19486/ The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah Hasni Syahril HD Industries. Land use. Labor This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards the level of stress and job performance of the employees. This study also aims to investigate the relationship between stress and job performance and the relationship of personality (Type A and B) on role ambiguity and stress. A total of 48-items of questionnaire was employed to measure the variables in this study based on based on the previous researcher questionnaire and have been modified due to the appropriateness for this thesis. A sample of 122 were selected out of 350 that been distribute because of minimum of feedback with total of 195 and during the screening process, a total of 73 sample been disqualified. The findings indicate that role ambiguity has positive and significant relationship on stress and job performance while role conflict has no positive and significant relationship on stress and job performance among administration employees in UMS. The findings also indicate that stress has significantly mediate the relationship between role ambiguity and job performance. Other than that. Type A and B personality has no significant moderate the relationship between role ambiguity and stress. It is hoped that this study has contributed to studies in this field and played its part in paying the way for future studies to identify a more sustainable and replicable model based on the results of the findings and recommendation in this paper. 2011 Thesis NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/19486/1/The%20relationship%20between%20role%20ambiguity.pdf Hasni Syahril (2011) The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah. Masters thesis, Universiti Malaysia Sabah.
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Hasni Syahril
The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
description This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards the level of stress and job performance of the employees. This study also aims to investigate the relationship between stress and job performance and the relationship of personality (Type A and B) on role ambiguity and stress. A total of 48-items of questionnaire was employed to measure the variables in this study based on based on the previous researcher questionnaire and have been modified due to the appropriateness for this thesis. A sample of 122 were selected out of 350 that been distribute because of minimum of feedback with total of 195 and during the screening process, a total of 73 sample been disqualified. The findings indicate that role ambiguity has positive and significant relationship on stress and job performance while role conflict has no positive and significant relationship on stress and job performance among administration employees in UMS. The findings also indicate that stress has significantly mediate the relationship between role ambiguity and job performance. Other than that. Type A and B personality has no significant moderate the relationship between role ambiguity and stress. It is hoped that this study has contributed to studies in this field and played its part in paying the way for future studies to identify a more sustainable and replicable model based on the results of the findings and recommendation in this paper.
format Thesis
author Hasni Syahril
author_facet Hasni Syahril
author_sort Hasni Syahril
title The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
title_short The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
title_full The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
title_fullStr The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
title_full_unstemmed The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah
title_sort relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (grade 41 below) in universiti malaysia sabah
publishDate 2011
url https://eprints.ums.edu.my/id/eprint/19486/1/The%20relationship%20between%20role%20ambiguity.pdf
https://eprints.ums.edu.my/id/eprint/19486/
_version_ 1760229587511410688
score 13.211869

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