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An Integrated Framework of Critical Techniques in Implementation of Total Quality Management

In order to survive in a competitive market, organizations have to continuously improve the quality and productivity of the products and processes. An integrated framework is the valuable approach for achieving this goal. In this study, the critical techniques in hard Total Quality Management (TQM)...

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Main Author: Amir, Azizi
Format: Conference or Workshop Item
Language:English
English
Published: IEEE 2015
Subjects:
TS Manufactures
Online Access:http://umpir.ump.edu.my/id/eprint/6170/1/An%20integrated%20framework%20of%20critical%20techniques%20in%20implementation%20of%20Total%20Quality%20Management.pdf
http://umpir.ump.edu.my/id/eprint/6170/7/fkp-2015-amir-An%20Integrated%20Framework%20Of%20Critical%20Techniques.pdf
http://umpir.ump.edu.my/id/eprint/6170/
http://dx.doi.org/10.1109/IEOM.2015.7228096
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spelling my.ump.umpir.61702018-02-23T02:33:18Z http://umpir.ump.edu.my/id/eprint/6170/ An Integrated Framework of Critical Techniques in Implementation of Total Quality Management Amir, Azizi TS Manufactures In order to survive in a competitive market, organizations have to continuously improve the quality and productivity of the products and processes. An integrated framework is the valuable approach for achieving this goal. In this study, the critical techniques in hard Total Quality Management (TQM) are highlighted first. Then the possibility of designing an integrated framework was investigated, which enables to present the interrelationship between the critical techniques and the priority of effectiveness degree of each technique in successful implementation of TQM in automotive industry as a benchmarking model. The modern quality paradigms emphasize the importance of customer satisfaction as a driver to the improvement process. This study also focused on customer satisfaction approach by six critical factors. In this paper, we carried out an empirical study in order to verify the importance of effectiveness of the critical techniques for TQM implementation improvement and their effect upon TQM results. The integrated framework is proposed using extracting knowledge and experience from industrial and academic who were in charge of quality in 120 ISO-certified Malaysian automotive firms. The results show the arrangement sequence of the TQM critical techniques to achieve a better overall performance of the Automotive manufacturing industry using the analytical hierarchy process pair-wise comparison. IEEE 2015-03-03 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/6170/1/An%20integrated%20framework%20of%20critical%20techniques%20in%20implementation%20of%20Total%20Quality%20Management.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/6170/7/fkp-2015-amir-An%20Integrated%20Framework%20Of%20Critical%20Techniques.pdf Amir, Azizi (2015) An Integrated Framework of Critical Techniques in Implementation of Total Quality Management. In: International Conference on Industrial Engineering and Operations Management (IEOM 2015), 3-5 March 2015 , Dubai. pp. 1-7.. ISBN 978-1-4799-6064-4 http://dx.doi.org/10.1109/IEOM.2015.7228096
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
English
topic TS Manufactures
spellingShingle TS Manufactures
Amir, Azizi
An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
description In order to survive in a competitive market, organizations have to continuously improve the quality and productivity of the products and processes. An integrated framework is the valuable approach for achieving this goal. In this study, the critical techniques in hard Total Quality Management (TQM) are highlighted first. Then the possibility of designing an integrated framework was investigated, which enables to present the interrelationship between the critical techniques and the priority of effectiveness degree of each technique in successful implementation of TQM in automotive industry as a benchmarking model. The modern quality paradigms emphasize the importance of customer satisfaction as a driver to the improvement process. This study also focused on customer satisfaction approach by six critical factors. In this paper, we carried out an empirical study in order to verify the importance of effectiveness of the critical techniques for TQM implementation improvement and their effect upon TQM results. The integrated framework is proposed using extracting knowledge and experience from industrial and academic who were in charge of quality in 120 ISO-certified Malaysian automotive firms. The results show the arrangement sequence of the TQM critical techniques to achieve a better overall performance of the Automotive manufacturing industry using the analytical hierarchy process pair-wise comparison.
format Conference or Workshop Item
author Amir, Azizi
author_facet Amir, Azizi
author_sort Amir, Azizi
title An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
title_short An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
title_full An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
title_fullStr An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
title_full_unstemmed An Integrated Framework of Critical Techniques in Implementation of Total Quality Management
title_sort integrated framework of critical techniques in implementation of total quality management
publisher IEEE
publishDate 2015
url http://umpir.ump.edu.my/id/eprint/6170/1/An%20integrated%20framework%20of%20critical%20techniques%20in%20implementation%20of%20Total%20Quality%20Management.pdf
http://umpir.ump.edu.my/id/eprint/6170/7/fkp-2015-amir-An%20Integrated%20Framework%20Of%20Critical%20Techniques.pdf
http://umpir.ump.edu.my/id/eprint/6170/
http://dx.doi.org/10.1109/IEOM.2015.7228096
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score 13.211869

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