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Lean management implementation in Malaysian public sector : critical success factors and performance implications

The performance of the Malaysian public sector is facing several significant issues (e.g., service performance, customer satisfaction, operational costs, etc.) caused by the existence of waste (i.e., non-value-added activities) in their service operations. Therefore, this study aims to investigate t...

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Main Author: Zarifa Amira, Zulkeflee
Format: Thesis
Language:English
Published: 2023
Subjects:
HD28 Management. Industrial Management
Online Access:http://umpir.ump.edu.my/id/eprint/41505/1/ir.Lean%20Management%20Implementation%20in%20Malaysia%20Public%20Sector.pdf
http://umpir.ump.edu.my/id/eprint/41505/
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spelling my.ump.umpir.415052024-06-07T09:38:40Z http://umpir.ump.edu.my/id/eprint/41505/ Lean management implementation in Malaysian public sector : critical success factors and performance implications Zarifa Amira, Zulkeflee HD28 Management. Industrial Management The performance of the Malaysian public sector is facing several significant issues (e.g., service performance, customer satisfaction, operational costs, etc.) caused by the existence of waste (i.e., non-value-added activities) in their service operations. Therefore, this study aims to investigate the effects of lean management implementation on public sector performances along with the critical success factors (i.e., lean resources, lean leadership, lean culture, and lean knowledge management) of its implementation. This cross-sectional quantitative survey collected 131 questionnaires from public organisations in Malaysia that were selected through a stratified random sampling procedure. The population is divided into three strata: federal, state, and local governments, and from each stratum, a random number of samples were chosen from the stratum. Data were analysed by using the structural equation modelling (SEM) approach with SmartPLS professionals. Findings show that lean resources, lean culture, and lean knowledge management are critical success factors that affect the implementation of lean management in the public sector in Malaysia. Lean leadership is not supported as a critical success factor as previous studies have a different point of view when it comes to the top management level in the Malaysian public sector. It happened when the leaders did not fully comprehend the application of lean management, the idea of lean could not reach their subordinates. Subsequently, the holistic implementation of lean management will help the public sector organisations in Malaysia to enhance their performance. Theoretically, this study extends the boundary of knowledge in the field of operations management by looking into public organizations from the perspectives of the resourcebased view and complementarity theories. As a result, practitioners and policymakers could use the insight from this study to tailor strategies for leveraging public sector performance in Malaysia. 2023-07 Thesis NonPeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/41505/1/ir.Lean%20Management%20Implementation%20in%20Malaysia%20Public%20Sector.pdf Zarifa Amira, Zulkeflee (2023) Lean management implementation in Malaysian public sector : critical success factors and performance implications. Masters thesis, Universiti Malaysia Pahang Al-Sultan Abdullah (Contributors, Thesis advisor: Siti Airin, Abdul Ghani).
institution Universiti Malaysia Pahang Al-Sultan Abdullah
building UMPSA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang Al-Sultan Abdullah
content_source UMPSA Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Zarifa Amira, Zulkeflee
Lean management implementation in Malaysian public sector : critical success factors and performance implications
description The performance of the Malaysian public sector is facing several significant issues (e.g., service performance, customer satisfaction, operational costs, etc.) caused by the existence of waste (i.e., non-value-added activities) in their service operations. Therefore, this study aims to investigate the effects of lean management implementation on public sector performances along with the critical success factors (i.e., lean resources, lean leadership, lean culture, and lean knowledge management) of its implementation. This cross-sectional quantitative survey collected 131 questionnaires from public organisations in Malaysia that were selected through a stratified random sampling procedure. The population is divided into three strata: federal, state, and local governments, and from each stratum, a random number of samples were chosen from the stratum. Data were analysed by using the structural equation modelling (SEM) approach with SmartPLS professionals. Findings show that lean resources, lean culture, and lean knowledge management are critical success factors that affect the implementation of lean management in the public sector in Malaysia. Lean leadership is not supported as a critical success factor as previous studies have a different point of view when it comes to the top management level in the Malaysian public sector. It happened when the leaders did not fully comprehend the application of lean management, the idea of lean could not reach their subordinates. Subsequently, the holistic implementation of lean management will help the public sector organisations in Malaysia to enhance their performance. Theoretically, this study extends the boundary of knowledge in the field of operations management by looking into public organizations from the perspectives of the resourcebased view and complementarity theories. As a result, practitioners and policymakers could use the insight from this study to tailor strategies for leveraging public sector performance in Malaysia.
format Thesis
author Zarifa Amira, Zulkeflee
author_facet Zarifa Amira, Zulkeflee
author_sort Zarifa Amira, Zulkeflee
title Lean management implementation in Malaysian public sector : critical success factors and performance implications
title_short Lean management implementation in Malaysian public sector : critical success factors and performance implications
title_full Lean management implementation in Malaysian public sector : critical success factors and performance implications
title_fullStr Lean management implementation in Malaysian public sector : critical success factors and performance implications
title_full_unstemmed Lean management implementation in Malaysian public sector : critical success factors and performance implications
title_sort lean management implementation in malaysian public sector : critical success factors and performance implications
publishDate 2023
url http://umpir.ump.edu.my/id/eprint/41505/1/ir.Lean%20Management%20Implementation%20in%20Malaysia%20Public%20Sector.pdf
http://umpir.ump.edu.my/id/eprint/41505/
_version_ 1822924385993883648
score 13.23243

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