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The future of deliveries: Parcel locker intentions

The global expansion of e-commerce and increasing usage of parcel locker has prompted researchers to delve into this field. Thus, this study looked into the variables that encourage automated parcel lockers use among Malaysian consumers. In this study, an additional variable, to change was added to...

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Main Authors: Fara Adura, Mohd Yusoff, Fazeeda, Mohamad, Puteri Fadzline, Muhamad Tamyez, Siti Aisyah, Panatik
Format: Conference or Workshop Item
Language:English
Published: European Publisher
Subjects:
HF Commerce
Online Access:http://umpir.ump.edu.my/id/eprint/40988/1/The%20Future%20of%20Deliveries_%20Parcel%20Locker%20Intentions_FULL.pdf
http://umpir.ump.edu.my/id/eprint/40988/
https://doi.org/10.15405/epsbs.2023.11.02.6
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spelling my.ump.umpir.409882024-04-18T06:42:49Z http://umpir.ump.edu.my/id/eprint/40988/ The future of deliveries: Parcel locker intentions Fara Adura, Mohd Yusoff Fazeeda, Mohamad Puteri Fadzline, Muhamad Tamyez Siti Aisyah, Panatik HF Commerce The global expansion of e-commerce and increasing usage of parcel locker has prompted researchers to delve into this field. Thus, this study looked into the variables that encourage automated parcel lockers use among Malaysian consumers. In this study, an additional variable, to change was added to the Unified Theory of Acceptance and Use of Technology (UTAUT). This study is based on quantitative study and applied non-probability sampling technique which is voluntary technique. Data were collected through an online survey (n=423), and analysed using structured equation modeling. The finding found that three factors: performance expectancy, effort expectancy and innovativeness could affect behavioural intention. These findings provide new and additional knowledge about this innovative last-mile delivery intention, and the contributions to the theory and society. This study has explored the applicability of the UTAUT theory to study last-mile delivery in Malaysia, highlighting it theoretical ramifications. Finally, the findings are useful to aid courier companies and other relevant parties in outlining plans and carrying out strategies and initiatives to encourage consumers to accept parcel locker service. European Publisher Conference or Workshop Item PeerReviewed pdf en cc_by_nc_nd_4 http://umpir.ump.edu.my/id/eprint/40988/1/The%20Future%20of%20Deliveries_%20Parcel%20Locker%20Intentions_FULL.pdf Fara Adura, Mohd Yusoff and Fazeeda, Mohamad and Puteri Fadzline, Muhamad Tamyez and Siti Aisyah, Panatik The future of deliveries: Parcel locker intentions. In: European Proceedings of Social and Behavioural Sciences. 3rd International Conference on Management and Communication (ICMC 2023) , 1 - 2 March, 2023 , Kuala Terengganu. pp. 70-82., 132. ISSN 2357-1330 ISBN 978-1-80296-131-7 https://doi.org/10.15405/epsbs.2023.11.02.6
institution Universiti Malaysia Pahang Al-Sultan Abdullah
building UMPSA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang Al-Sultan Abdullah
content_source UMPSA Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic HF Commerce
spellingShingle HF Commerce
Fara Adura, Mohd Yusoff
Fazeeda, Mohamad
Puteri Fadzline, Muhamad Tamyez
Siti Aisyah, Panatik
The future of deliveries: Parcel locker intentions
description The global expansion of e-commerce and increasing usage of parcel locker has prompted researchers to delve into this field. Thus, this study looked into the variables that encourage automated parcel lockers use among Malaysian consumers. In this study, an additional variable, to change was added to the Unified Theory of Acceptance and Use of Technology (UTAUT). This study is based on quantitative study and applied non-probability sampling technique which is voluntary technique. Data were collected through an online survey (n=423), and analysed using structured equation modeling. The finding found that three factors: performance expectancy, effort expectancy and innovativeness could affect behavioural intention. These findings provide new and additional knowledge about this innovative last-mile delivery intention, and the contributions to the theory and society. This study has explored the applicability of the UTAUT theory to study last-mile delivery in Malaysia, highlighting it theoretical ramifications. Finally, the findings are useful to aid courier companies and other relevant parties in outlining plans and carrying out strategies and initiatives to encourage consumers to accept parcel locker service.
format Conference or Workshop Item
author Fara Adura, Mohd Yusoff
Fazeeda, Mohamad
Puteri Fadzline, Muhamad Tamyez
Siti Aisyah, Panatik
author_facet Fara Adura, Mohd Yusoff
Fazeeda, Mohamad
Puteri Fadzline, Muhamad Tamyez
Siti Aisyah, Panatik
author_sort Fara Adura, Mohd Yusoff
title The future of deliveries: Parcel locker intentions
title_short The future of deliveries: Parcel locker intentions
title_full The future of deliveries: Parcel locker intentions
title_fullStr The future of deliveries: Parcel locker intentions
title_full_unstemmed The future of deliveries: Parcel locker intentions
title_sort future of deliveries: parcel locker intentions
publisher European Publisher
url http://umpir.ump.edu.my/id/eprint/40988/1/The%20Future%20of%20Deliveries_%20Parcel%20Locker%20Intentions_FULL.pdf
http://umpir.ump.edu.my/id/eprint/40988/
https://doi.org/10.15405/epsbs.2023.11.02.6
_version_ 1822924274588975104
score 13.235796

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