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Using mediation in project disputes based on theory of planned behavior and technology acceptance model

The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods,...

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Main Authors: Lee, Chia Kuang, Lee, Mei Sin, Thurasamy, Ramayah
Format: Article
Language:English
Published: American Society of Civil Engineers (ASCE) 2020
Subjects:
HD28 Management. Industrial Management
TH Building construction
Online Access:http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf
http://umpir.ump.edu.my/id/eprint/27243/
https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
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spelling my.ump.umpir.272432020-03-10T10:04:50Z http://umpir.ump.edu.my/id/eprint/27243/ Using mediation in project disputes based on theory of planned behavior and technology acceptance model Lee, Chia Kuang Lee, Mei Sin Thurasamy, Ramayah HD28 Management. Industrial Management TH Building construction The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods, mediation is less applied in the Malaysian construction industry. To better understand and intervene in the use of mediation, this study tested a model conceptualized based on the theory of planned behavior (TPB) and technology acceptance model (TAM) in explaining the decision to use mediation. Both models posit that behavioral intention is the culmination of decision-making. The conceptualized model was empirically tested with partial least-squares (PLS) modeling, drawing from 65 mediation decision makers specializing in building and civil engineering works. Both measurement and structural models were assessed by SmartPLS version 3.0. The results suggest that intention (INT) toward the use of mediation technique is directly predicted by both attitude (ATT) and perceived behavioral control (PBC). The decision-making process is less desired by the influences of subjective norm (SN) and perceived usefulness (PU). The study concluded several strategies to intervene in the use of mediation through the effects of each critical factor at the end of the paper. American Society of Civil Engineers (ASCE) 2020-02 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf Lee, Chia Kuang and Lee, Mei Sin and Thurasamy, Ramayah (2020) Using mediation in project disputes based on theory of planned behavior and technology acceptance model. Journal of Legal Affairs and Dispute Resolution in Engineering and Construction, 12 (1). ISSN 1943-4162 https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361 https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic HD28 Management. Industrial Management
TH Building construction
spellingShingle HD28 Management. Industrial Management
TH Building construction
Lee, Chia Kuang
Lee, Mei Sin
Thurasamy, Ramayah
Using mediation in project disputes based on theory of planned behavior and technology acceptance model
description The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods, mediation is less applied in the Malaysian construction industry. To better understand and intervene in the use of mediation, this study tested a model conceptualized based on the theory of planned behavior (TPB) and technology acceptance model (TAM) in explaining the decision to use mediation. Both models posit that behavioral intention is the culmination of decision-making. The conceptualized model was empirically tested with partial least-squares (PLS) modeling, drawing from 65 mediation decision makers specializing in building and civil engineering works. Both measurement and structural models were assessed by SmartPLS version 3.0. The results suggest that intention (INT) toward the use of mediation technique is directly predicted by both attitude (ATT) and perceived behavioral control (PBC). The decision-making process is less desired by the influences of subjective norm (SN) and perceived usefulness (PU). The study concluded several strategies to intervene in the use of mediation through the effects of each critical factor at the end of the paper.
format Article
author Lee, Chia Kuang
Lee, Mei Sin
Thurasamy, Ramayah
author_facet Lee, Chia Kuang
Lee, Mei Sin
Thurasamy, Ramayah
author_sort Lee, Chia Kuang
title Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_short Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_full Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_fullStr Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_full_unstemmed Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_sort using mediation in project disputes based on theory of planned behavior and technology acceptance model
publisher American Society of Civil Engineers (ASCE)
publishDate 2020
url http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf
http://umpir.ump.edu.my/id/eprint/27243/
https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
_version_ 1662754761769746432
score 13.222552

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