Staff View: The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services

The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services

Background/Objectives: The purpose of this paper is to examine the role of trust in internet banking services based on empirical evidence from the survey conducted with commercial banks’ consumers in Irbid, the second largest city in Jordan. The paper answers the main research question: ‘Do the Ease...

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Main Authors:	Al-Sharafi, Mohammed A., Ruzaini, Abdullah Arshah, Alajmi, Qasim, Herzallah, Fadi A., Qasem, Yousef A. M.
Format:	Article
Language:	English
Published:	Informatics Publishing Limited 2018
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://umpir.ump.edu.my/id/eprint/21554/1/The%20Influence%20of%20Perceived%20Trust%20on%20Understanding-fskkp-2018.pdf http://umpir.ump.edu.my/id/eprint/21554/ http://www.indjst.org/index.php/indjst/article/view/91928
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id	my.ump.umpir.21554
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spelling	my.ump.umpir.215542018-07-10T06:52:04Z http://umpir.ump.edu.my/id/eprint/21554/ The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services Al-Sharafi, Mohammed A. Ruzaini, Abdullah Arshah Alajmi, Qasim Herzallah, Fadi A. Qasem, Yousef A. M. QA75 Electronic computers. Computer science Background/Objectives: The purpose of this paper is to examine the role of trust in internet banking services based on empirical evidence from the survey conducted with commercial banks’ consumers in Irbid, the second largest city in Jordan. The paper answers the main research question: ‘Do the Ease of Use and Perceived Usefulness affect consumers’ trust to accept and use internet banking technology to perform their banking transactions?’ Methods/Analysis: This is an explanatory paper based on literature reviews and empirical data to explore reasons for accepting internet banking service. The approach takes the form of an empirical study conducted with 198 bank’s consumers in the north of Jordan using a basic model of the adoption of internet banking depends on Technology Acceptance Model framework (TAM). Partial Least Squares (PLS) was used to address sophisticated data analysis issues. Findings: The results confirm that trust increases if users perceive internet banking services to be useful whereas perceived ease of use fails to predict Jordanians’ trust to accept and use internet banking services. Novelty/Improvement: The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of internet banking services among Jordanians. Informatics Publishing Limited 2018 Article PeerReviewed text en cc_by http://umpir.ump.edu.my/id/eprint/21554/1/The%20Influence%20of%20Perceived%20Trust%20on%20Understanding-fskkp-2018.pdf Al-Sharafi, Mohammed A. and Ruzaini, Abdullah Arshah and Alajmi, Qasim and Herzallah, Fadi A. and Qasem, Yousef A. M. (2018) The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services. Indian Journal of Science and Technology, 11 (20). pp. 1-9. ISSN 0974-6846 (Print); 0974-5645 (Online) http://www.indjst.org/index.php/indjst/article/view/91928 DOI: 10.17485/ijst/2018/v11i20/91928
institution	Universiti Malaysia Pahang
building	UMP Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Pahang
content_source	UMP Institutional Repository
url_provider	http://umpir.ump.edu.my/
language	English
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Al-Sharafi, Mohammed A. Ruzaini, Abdullah Arshah Alajmi, Qasim Herzallah, Fadi A. Qasem, Yousef A. M. The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
description	Background/Objectives: The purpose of this paper is to examine the role of trust in internet banking services based on empirical evidence from the survey conducted with commercial banks’ consumers in Irbid, the second largest city in Jordan. The paper answers the main research question: ‘Do the Ease of Use and Perceived Usefulness affect consumers’ trust to accept and use internet banking technology to perform their banking transactions?’ Methods/Analysis: This is an explanatory paper based on literature reviews and empirical data to explore reasons for accepting internet banking service. The approach takes the form of an empirical study conducted with 198 bank’s consumers in the north of Jordan using a basic model of the adoption of internet banking depends on Technology Acceptance Model framework (TAM). Partial Least Squares (PLS) was used to address sophisticated data analysis issues. Findings: The results confirm that trust increases if users perceive internet banking services to be useful whereas perceived ease of use fails to predict Jordanians’ trust to accept and use internet banking services. Novelty/Improvement: The findings from this study are useful for policy makers, banking sectors and financial practitioners to enhance the use of internet banking services among Jordanians.
format	Article
author	Al-Sharafi, Mohammed A. Ruzaini, Abdullah Arshah Alajmi, Qasim Herzallah, Fadi A. Qasem, Yousef A. M.
author_facet	Al-Sharafi, Mohammed A. Ruzaini, Abdullah Arshah Alajmi, Qasim Herzallah, Fadi A. Qasem, Yousef A. M.
author_sort	Al-Sharafi, Mohammed A.
title	The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
title_short	The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
title_full	The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
title_fullStr	The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
title_full_unstemmed	The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
title_sort	influence of perceived trust on understanding banks’ customers behavior to accept internet banking services
publisher	Informatics Publishing Limited
publishDate	2018
url	http://umpir.ump.edu.my/id/eprint/21554/1/The%20Influence%20of%20Perceived%20Trust%20on%20Understanding-fskkp-2018.pdf http://umpir.ump.edu.my/id/eprint/21554/ http://www.indjst.org/index.php/indjst/article/view/91928
_version_	1643669158473236480
score	13.211869

The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services

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