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Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have en...

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Main Authors: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie
Format: Conference or Workshop Item
Language:English
Published: 2016
Subjects:
HD28 Management. Industrial Management
Online Access:http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf
http://umpir.ump.edu.my/id/eprint/14761/
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spelling my.ump.umpir.147612020-10-28T03:43:14Z http://umpir.ump.edu.my/id/eprint/14761/ Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation Oluyinka, Oludapo Samson Puteri Fadzline, Muhamad Tamyez Cheng, Jack Kie HD28 Management. Industrial Management How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have enjoyed favourable attention from researchers in manufacturing and production industry. However, the business process outsource service industry face challenges with the recent change in supply chain management orientation to business as a service across networks of corporation. Therefore, this paper provides a validation of performance measurement framework for BPO companies. To our knowledge, this is first of it's kind in academics arsenal to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluate current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavate 8 constructs and then conducted reliability and validity test with confirmatory factor analysis. 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf Oluyinka, Oludapo Samson and Puteri Fadzline, Muhamad Tamyez and Cheng, Jack Kie (2016) Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation. In: 1st International Business Engineering Conference (IBEC 2016), 26-27 September 2016 , JW Marriot, Kuala Lumpur. . (Unpublished)
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Oluyinka, Oludapo Samson
Puteri Fadzline, Muhamad Tamyez
Cheng, Jack Kie
Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
description How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have enjoyed favourable attention from researchers in manufacturing and production industry. However, the business process outsource service industry face challenges with the recent change in supply chain management orientation to business as a service across networks of corporation. Therefore, this paper provides a validation of performance measurement framework for BPO companies. To our knowledge, this is first of it's kind in academics arsenal to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluate current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavate 8 constructs and then conducted reliability and validity test with confirmatory factor analysis.
format Conference or Workshop Item
author Oluyinka, Oludapo Samson
Puteri Fadzline, Muhamad Tamyez
Cheng, Jack Kie
author_facet Oluyinka, Oludapo Samson
Puteri Fadzline, Muhamad Tamyez
Cheng, Jack Kie
author_sort Oluyinka, Oludapo Samson
title Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_short Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_full Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_fullStr Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_full_unstemmed Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_sort business process outsource performance evaluation - a lean-agile framework and it’s empirical validation
publishDate 2016
url http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf
http://umpir.ump.edu.my/id/eprint/14761/
_version_ 1683230905954467840
score 13.211869

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