Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library
Global competition among academic institutions has compelled university libraries to transform their conventional services and traditional roles to a more sophisticated, all-round service provider that can deliver their best services to their users. University libraries must cater the expansion of i...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd
2016
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/11867/7/Surveying%20Users.pdf http://umpir.ump.edu.my/id/eprint/11867/ http://dx.doi.org/10.1016/j.acalib.2015.10.006 |
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