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Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study

In order to remain competitive in today’s technologically driven world, companies try to determine the optimal settings of design attribute of new products from which the best customer satisfaction can be obtained. Identification of customer requirements is the starting point of design process. Mo...

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Main Author: Faiz, Mohd Turan
Format: Article
Language:English
Published: Asian Research Publishing Network (ARPN) 2016
Subjects:
TS Manufactures
Online Access:http://umpir.ump.edu.my/id/eprint/11075/1/fkp-2016-faiz-Incorporating%20Customer%20Requirements.pdf
http://umpir.ump.edu.my/id/eprint/11075/
http://www.arpnjournals.org/jeas/research_papers/rp_2016/jeas_0616_4476.pdf
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spelling my.ump.umpir.110752018-02-22T07:57:56Z http://umpir.ump.edu.my/id/eprint/11075/ Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study Faiz, Mohd Turan TS Manufactures In order to remain competitive in today’s technologically driven world, companies try to determine the optimal settings of design attribute of new products from which the best customer satisfaction can be obtained. Identification of customer requirements is the starting point of design process. Most of design approaches focus on technical domains to define customer requirements. However, the success of product design nowadays goes beyond technical features; it often depends heavily on multi-facets of customers’ needs including various business parameters. In this paper, a method of incorporating customer requirements for criteria assessment in design evaluation process has been developed. The first stage of the methodology selects the criteria and identifying parameters. The second stage calculates the weight of TRIZ (an acronym for the Theory of Inventive Problem Solving). Case examples from industry are presented to demonstrate the efficacy of the proposed methodology. The result of the example shows that the application of TRIZ in assessing criteria by incorporating customer requirements provides an alternative to existing methods. Asian Research Publishing Network (ARPN) 2016 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/11075/1/fkp-2016-faiz-Incorporating%20Customer%20Requirements.pdf Faiz, Mohd Turan (2016) Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study. ARPN Journal of Engineering and Applied Sciences, 11 (12). pp. 7558-7564. ISSN 1819-6608 http://www.arpnjournals.org/jeas/research_papers/rp_2016/jeas_0616_4476.pdf
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic TS Manufactures
spellingShingle TS Manufactures
Faiz, Mohd Turan
Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
description In order to remain competitive in today’s technologically driven world, companies try to determine the optimal settings of design attribute of new products from which the best customer satisfaction can be obtained. Identification of customer requirements is the starting point of design process. Most of design approaches focus on technical domains to define customer requirements. However, the success of product design nowadays goes beyond technical features; it often depends heavily on multi-facets of customers’ needs including various business parameters. In this paper, a method of incorporating customer requirements for criteria assessment in design evaluation process has been developed. The first stage of the methodology selects the criteria and identifying parameters. The second stage calculates the weight of TRIZ (an acronym for the Theory of Inventive Problem Solving). Case examples from industry are presented to demonstrate the efficacy of the proposed methodology. The result of the example shows that the application of TRIZ in assessing criteria by incorporating customer requirements provides an alternative to existing methods.
format Article
author Faiz, Mohd Turan
author_facet Faiz, Mohd Turan
author_sort Faiz, Mohd Turan
title Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
title_short Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
title_full Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
title_fullStr Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
title_full_unstemmed Incorporating Customer Requirements in Assessing Criteria Based On Triz - A Case Study
title_sort incorporating customer requirements in assessing criteria based on triz - a case study
publisher Asian Research Publishing Network (ARPN)
publishDate 2016
url http://umpir.ump.edu.my/id/eprint/11075/1/fkp-2016-faiz-Incorporating%20Customer%20Requirements.pdf
http://umpir.ump.edu.my/id/eprint/11075/
http://www.arpnjournals.org/jeas/research_papers/rp_2016/jeas_0616_4476.pdf
_version_ 1643666570931601408
score 13.211869

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