Cover Image

Delays in physical distribution : a case study of sony supply chain solutions Malaysia

This study is carried out to analyze the delays in physical distribution in Sony Supply Chain Solution Malaysia (SSCSM). The objectives of this research are to identify the factors that cause the product delivery delay to the customers, to analyze the causes that may contribute to product delivery d...

Full description

Saved in:
Bibliographic Details
Main Authors: Abd Aziz Mat Hassan, Afni Zaharudin, Anizah Mohd Yunus
Format: Book Section
Language:English
Published: Faculty of Entrepreneurship and Business,UMK 2015
Online Access:http://discol.umk.edu.my/id/eprint/8582/1/Conference%20Paper%2037%20ISEB%202015.pdf
http://discol.umk.edu.my/id/eprint/8582/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.umk.eprints.8582
record_format eprints
spelling my.umk.eprints.85822022-05-23T14:19:06Z http://discol.umk.edu.my/id/eprint/8582/ Delays in physical distribution : a case study of sony supply chain solutions Malaysia Abd Aziz Mat Hassan Afni Zaharudin Anizah Mohd Yunus This study is carried out to analyze the delays in physical distribution in Sony Supply Chain Solution Malaysia (SSCSM). The objectives of this research are to identify the factors that cause the product delivery delay to the customers, to analyze the causes that may contribute to product delivery delay and to suggest the solution to overcome the problems occurred in product delivery delay in SSCSM. The structured interview was done with the respective workers and was supported from documents review in order to support the analysis. The interviewees selection are very keen to carry out as the researcher only choose the experience workers who are directly involve in this product distribution. The structured interview can be analyzed using tools: Cause and Effect Diagram and Pareto chart. The finding revealed that the tools can determine the delays in terms of factors and causes through systematical analysis with more accurately. The finding also reveals that the factor that contributes to the delays in physical distribution is due to the inefficient of transportation system and the cause is due to vessel delay. In order to avoid this problem occurred in the future, the researchers recommended SSCSM to have integration of information technology and logistics management with shipping liners, to suggest port terminal to implement the usage of Electronic Port Clearance to increase their port productivity and efficiency, implementation of a system for maritime exchange of information from ship to shore, shore to ship and between all stakeholders, using service such as Long Range Identification and Tracking (LRIT) and Automatic Identification System (AIS) will facilitate safer and more expedient navigation and logistic operations, whereby improving maritime transport integration with other transport modes, measuring port performance based on Port Performance Indicators (PPI) and targeting towards training program development. Faculty of Entrepreneurship and Business,UMK 2015 Book Section NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/8582/1/Conference%20Paper%2037%20ISEB%202015.pdf Abd Aziz Mat Hassan and Afni Zaharudin and Anizah Mohd Yunus (2015) Delays in physical distribution : a case study of sony supply chain solutions Malaysia. In: The Proceedings of The 4th International Seminar on Entrepreneurship and Business (ISEB 2015). Faculty of Entrepreneurship and Business,UMK, pp. 658-674. ISBN 9789670955032
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description This study is carried out to analyze the delays in physical distribution in Sony Supply Chain Solution Malaysia (SSCSM). The objectives of this research are to identify the factors that cause the product delivery delay to the customers, to analyze the causes that may contribute to product delivery delay and to suggest the solution to overcome the problems occurred in product delivery delay in SSCSM. The structured interview was done with the respective workers and was supported from documents review in order to support the analysis. The interviewees selection are very keen to carry out as the researcher only choose the experience workers who are directly involve in this product distribution. The structured interview can be analyzed using tools: Cause and Effect Diagram and Pareto chart. The finding revealed that the tools can determine the delays in terms of factors and causes through systematical analysis with more accurately. The finding also reveals that the factor that contributes to the delays in physical distribution is due to the inefficient of transportation system and the cause is due to vessel delay. In order to avoid this problem occurred in the future, the researchers recommended SSCSM to have integration of information technology and logistics management with shipping liners, to suggest port terminal to implement the usage of Electronic Port Clearance to increase their port productivity and efficiency, implementation of a system for maritime exchange of information from ship to shore, shore to ship and between all stakeholders, using service such as Long Range Identification and Tracking (LRIT) and Automatic Identification System (AIS) will facilitate safer and more expedient navigation and logistic operations, whereby improving maritime transport integration with other transport modes, measuring port performance based on Port Performance Indicators (PPI) and targeting towards training program development.
format Book Section
author Abd Aziz Mat Hassan
Afni Zaharudin
Anizah Mohd Yunus
spellingShingle Abd Aziz Mat Hassan
Afni Zaharudin
Anizah Mohd Yunus
Delays in physical distribution : a case study of sony supply chain solutions Malaysia
author_facet Abd Aziz Mat Hassan
Afni Zaharudin
Anizah Mohd Yunus
author_sort Abd Aziz Mat Hassan
title Delays in physical distribution : a case study of sony supply chain solutions Malaysia
title_short Delays in physical distribution : a case study of sony supply chain solutions Malaysia
title_full Delays in physical distribution : a case study of sony supply chain solutions Malaysia
title_fullStr Delays in physical distribution : a case study of sony supply chain solutions Malaysia
title_full_unstemmed Delays in physical distribution : a case study of sony supply chain solutions Malaysia
title_sort delays in physical distribution : a case study of sony supply chain solutions malaysia
publisher Faculty of Entrepreneurship and Business,UMK
publishDate 2015
url http://discol.umk.edu.my/id/eprint/8582/1/Conference%20Paper%2037%20ISEB%202015.pdf
http://discol.umk.edu.my/id/eprint/8582/
_version_ 1763304004802052096
score 13.211869

Similar Items