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Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia

The growth and transformation of the manufacturing sector all around the world has spurred on the demand for logistics services. These industries need logistics as the mobility medium to run the business process especially for road logistics transportation. The road logistics transportation is a key...

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Main Authors: Nur Fadiah Mohd Zawawi, Sazali Abdul Wahab, Abdullah Al- Mamun, Ghazali Ahmad, Syed Ali Fazal
Format: Non-Indexed Article
Published: Econ Journals 2017
Online Access:http://discol.umk.edu.my/id/eprint/8381/
http: www.econjournals.com
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spelling my.umk.eprints.83812022-05-23T10:27:12Z http://discol.umk.edu.my/id/eprint/8381/ Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia Nur Fadiah Mohd Zawawi Sazali Abdul Wahab Abdullah Al- Mamun Ghazali Ahmad Syed Ali Fazal The growth and transformation of the manufacturing sector all around the world has spurred on the demand for logistics services. These industries need logistics as the mobility medium to run the business process especially for road logistics transportation. The road logistics transportation is a key role to move goods from suppliers to customers in order to complete the logistics cycle. This situation has sparked congestion, which has caused delivery delay and rising costs. These two major effects of congestion have affected the business performance, for either the logistics service providers (LSPs) or the consignees. Thus, the purpose of this paper is to empirically examine the relationships of logistics capability, IT implementation, and innovation capability with the LSPs' performance. Using the correlation and standard multiple regression analysis, the theoretical models and hypotheses in this study are tested based on empirical data gathered from 81 LSPs in the East Coast region registered with the Federation of Malaysian Manufacturers directory of Malaysian industries. The results reveal that logistics capability, IT implementation, and innovation capability have significant positive relationships with the LSPs' performance. Among them, innovation capability contributes the most to the logistics performance in the East Coast region. This study has bridged the literature gap by providing empirical evidence and new insights on logistics performance using the Malaysian sample. Econ Journals 2017 Non-Indexed Article NonPeerReviewed Nur Fadiah Mohd Zawawi and Sazali Abdul Wahab and Abdullah Al- Mamun and Ghazali Ahmad and Syed Ali Fazal (2017) Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia. International Review of Management and Marketing, 7 (1). pp. 326-336. ISSN 2146-4405 http: www.econjournals.com
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description The growth and transformation of the manufacturing sector all around the world has spurred on the demand for logistics services. These industries need logistics as the mobility medium to run the business process especially for road logistics transportation. The road logistics transportation is a key role to move goods from suppliers to customers in order to complete the logistics cycle. This situation has sparked congestion, which has caused delivery delay and rising costs. These two major effects of congestion have affected the business performance, for either the logistics service providers (LSPs) or the consignees. Thus, the purpose of this paper is to empirically examine the relationships of logistics capability, IT implementation, and innovation capability with the LSPs' performance. Using the correlation and standard multiple regression analysis, the theoretical models and hypotheses in this study are tested based on empirical data gathered from 81 LSPs in the East Coast region registered with the Federation of Malaysian Manufacturers directory of Malaysian industries. The results reveal that logistics capability, IT implementation, and innovation capability have significant positive relationships with the LSPs' performance. Among them, innovation capability contributes the most to the logistics performance in the East Coast region. This study has bridged the literature gap by providing empirical evidence and new insights on logistics performance using the Malaysian sample.
format Non-Indexed Article
author Nur Fadiah Mohd Zawawi
Sazali Abdul Wahab
Abdullah Al- Mamun
Ghazali Ahmad
Syed Ali Fazal
spellingShingle Nur Fadiah Mohd Zawawi
Sazali Abdul Wahab
Abdullah Al- Mamun
Ghazali Ahmad
Syed Ali Fazal
Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
author_facet Nur Fadiah Mohd Zawawi
Sazali Abdul Wahab
Abdullah Al- Mamun
Ghazali Ahmad
Syed Ali Fazal
author_sort Nur Fadiah Mohd Zawawi
title Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
title_short Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
title_full Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
title_fullStr Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
title_full_unstemmed Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia
title_sort logistics capability, information technology, and innovation capability of logistics service providers: empirical evidence from east coast malaysia
publisher Econ Journals
publishDate 2017
url http://discol.umk.edu.my/id/eprint/8381/
http: www.econjournals.com
_version_ 1763303976111964160
score 13.211869

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