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Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey

Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service out...

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Main Authors: Mar Iman, A.H., Douglas, M.U., Ali, H.M.
Format: Non-Indexed Article
Published: Vilnius Gediminas Technical University (VGTU) Press 2015
Online Access:http://discol.umk.edu.my/id/eprint/8278/
http://www.tandfonline.com/doi/abs/10.3846/1648715X.2015.1054920
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spelling my.umk.eprints.82782022-05-23T10:26:17Z http://discol.umk.edu.my/id/eprint/8278/ Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey Mar Iman, A.H. Douglas, M.U. Ali, H.M. Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service outsourcing firms (FSOFs), CoPSA benefits the top management from organizational introspection of company's own performance. This paper proposes and tests a CoPSA model using a parametric approach. Managers’ perceptions about service delivery performance of their firm are measured using the likert scale and then deduced into a three-equation two-step recursive model. From a total of 207 randomly chosen Malaysian outsourcing firms, sixty responses were obtained. The results indicate that more than half of the sampled managers have envisioned high performance delivery, with 80% achievement as their goal. However, this has not been adequately supported by a coherent firm's internal structure. In view of the finding, the study concludes that the service delivery strategy of small fSofs in Malaysia is perceived to be rather passive. Vilnius Gediminas Technical University (VGTU) Press 2015 Non-Indexed Article NonPeerReviewed Mar Iman, A.H. and Douglas, M.U. and Ali, H.M. (2015) Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey. International Journal of Strategic Property Management, 19. pp. 283-296. ISSN 1648715X http://www.tandfonline.com/doi/abs/10.3846/1648715X.2015.1054920
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service outsourcing firms (FSOFs), CoPSA benefits the top management from organizational introspection of company's own performance. This paper proposes and tests a CoPSA model using a parametric approach. Managers’ perceptions about service delivery performance of their firm are measured using the likert scale and then deduced into a three-equation two-step recursive model. From a total of 207 randomly chosen Malaysian outsourcing firms, sixty responses were obtained. The results indicate that more than half of the sampled managers have envisioned high performance delivery, with 80% achievement as their goal. However, this has not been adequately supported by a coherent firm's internal structure. In view of the finding, the study concludes that the service delivery strategy of small fSofs in Malaysia is perceived to be rather passive.
format Non-Indexed Article
author Mar Iman, A.H.
Douglas, M.U.
Ali, H.M.
spellingShingle Mar Iman, A.H.
Douglas, M.U.
Ali, H.M.
Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
author_facet Mar Iman, A.H.
Douglas, M.U.
Ali, H.M.
author_sort Mar Iman, A.H.
title Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
title_short Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
title_full Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
title_fullStr Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
title_full_unstemmed Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey
title_sort companys's performance self-assessment (cospa) among facilities outsorcing firms in malaysia: a focus on service delivey
publisher Vilnius Gediminas Technical University (VGTU) Press
publishDate 2015
url http://discol.umk.edu.my/id/eprint/8278/
http://www.tandfonline.com/doi/abs/10.3846/1648715X.2015.1054920
_version_ 1763303961391005696
score 13.211869

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