Staff View: Reference desk service: success or failure?

Reference desk service: success or failure?

At present, research related to library user satisfaction is a never ending journey. With this regard, this study seeks to assess the reference desk services and the users’ satisfaction level at Malaysian academic libraries. Twenty respondents from Perpustakaan Tun Abdul Razak Library (PTAR), Univer...

Full description

Saved in:

Bibliographic Details
Main Authors:	Norazlin H., Che Rusuli M. S., Tasmin R., Norliya Ahmad Kassim, Alhaji Abubakar Aliyu
Format:	Non-Indexed Article
Published:	2015
Online Access:	http://discol.umk.edu.my/id/eprint/8210/ http://www.ccsenet.org/journal/index.php/ass/article/view/47765
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my.umk.eprints.8210
record_format	eprints
spelling	my.umk.eprints.82102022-05-23T10:25:54Z http://discol.umk.edu.my/id/eprint/8210/ Reference desk service: success or failure? Norazlin H. Che Rusuli M. S. Tasmin R. Norliya Ahmad Kassim Alhaji Abubakar Aliyu At present, research related to library user satisfaction is a never ending journey. With this regard, this study seeks to assess the reference desk services and the users’ satisfaction level at Malaysian academic libraries. Twenty respondents from Perpustakaan Tun Abdul Razak Library (PTAR), Universiti Teknologi Mara (UiTM) Shah Alam and Perpustakaan Tunku Tun Aminah Library (PTTA), Universiti Tun Hussein Onn Malaysia Johor was involved in this study. The result revealed that students of both libraries expressed the needs of services rendered by the reference desk, in terms of the usage and importance of the reference desk. Specifically, UTHM students preferred and online information searching compared to UiTM students. This means that, libraries can provide specific services to students who underutilized the reference desk. Hence, this study is used to seek whether reference desk services are still relevant (success) or not (failure) when experiencing declining reference desk services from the students’ perspective. It is hoped that the findings of this study will be beneficial for increasing level of user satisfaction in order to retain reference desk services in the library. 2015 Non-Indexed Article NonPeerReviewed Norazlin H. and Che Rusuli M. S. and Tasmin R. and Norliya Ahmad Kassim and Alhaji Abubakar Aliyu (2015) Reference desk service: success or failure? Asian Social Science, 11 (10). pp. 168-174. ISSN 1911-2017 http://www.ccsenet.org/journal/index.php/ass/article/view/47765
institution	Universiti Malaysia Kelantan
building	Perpustakaan Universiti Malaysia Kelantan
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Kelantan
content_source	UMK Institutional Repository
url_provider	http://umkeprints.umk.edu.my/
description	At present, research related to library user satisfaction is a never ending journey. With this regard, this study seeks to assess the reference desk services and the users’ satisfaction level at Malaysian academic libraries. Twenty respondents from Perpustakaan Tun Abdul Razak Library (PTAR), Universiti Teknologi Mara (UiTM) Shah Alam and Perpustakaan Tunku Tun Aminah Library (PTTA), Universiti Tun Hussein Onn Malaysia Johor was involved in this study. The result revealed that students of both libraries expressed the needs of services rendered by the reference desk, in terms of the usage and importance of the reference desk. Specifically, UTHM students preferred and online information searching compared to UiTM students. This means that, libraries can provide specific services to students who underutilized the reference desk. Hence, this study is used to seek whether reference desk services are still relevant (success) or not (failure) when experiencing declining reference desk services from the students’ perspective. It is hoped that the findings of this study will be beneficial for increasing level of user satisfaction in order to retain reference desk services in the library.
format	Non-Indexed Article
author	Norazlin H. Che Rusuli M. S. Tasmin R. Norliya Ahmad Kassim Alhaji Abubakar Aliyu
spellingShingle	Norazlin H. Che Rusuli M. S. Tasmin R. Norliya Ahmad Kassim Alhaji Abubakar Aliyu Reference desk service: success or failure?
author_facet	Norazlin H. Che Rusuli M. S. Tasmin R. Norliya Ahmad Kassim Alhaji Abubakar Aliyu
author_sort	Norazlin H.
title	Reference desk service: success or failure?
title_short	Reference desk service: success or failure?
title_full	Reference desk service: success or failure?
title_fullStr	Reference desk service: success or failure?
title_full_unstemmed	Reference desk service: success or failure?
title_sort	reference desk service: success or failure?
publishDate	2015
url	http://discol.umk.edu.my/id/eprint/8210/ http://www.ccsenet.org/journal/index.php/ass/article/view/47765
_version_	1763303951546974208
score	13.211869

Reference desk service: success or failure?

Similar Items