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The perception of the tourists towards the quality of services in Kelantan

This research study was based on the study on the tourist perception towards service quality in Kelantan. This study was carried out because the tourism services were one of the most important elements that can influence the decision of tourist to go to further destination. Besides that, the service...

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Main Authors: Fan, Yoke Chee, Lee, Sze Yin, Govindasamy, Nandini
Format: Undergraduate Final Project Report
Published: 2015
Online Access:http://discol.umk.edu.my/id/eprint/6431/
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id my.umk.eprints.6431
record_format eprints
spelling my.umk.eprints.64312022-05-23T08:47:11Z http://discol.umk.edu.my/id/eprint/6431/ The perception of the tourists towards the quality of services in Kelantan Fan, Yoke Chee Lee, Sze Yin Govindasamy, Nandini This research study was based on the study on the tourist perception towards service quality in Kelantan. This study was carried out because the tourism services were one of the most important elements that can influence the decision of tourist to go to further destination. Besides that, the service quality is one of the ways to increase the visitation of the tourists. This study was focusing on tourist satisfaction through the service quality provided by the tourism suppliers. From this research, the researcher was able to define the meaning of tourist satisfaction, not only by fact but also proved by the analysis that had been done. Apart from that, through the data collection and questionnaire distributed, the researcher able to find the factors that affected the tourist perception and also the respond what they showed when they feel satisfied with the service provided by the attractions. Through this thesis, the researcher hope that tourism suppliers can learn and know about the factors which can influence the tourist satisfaction to continuously uses their services. 2015 Undergraduate Final Project Report NonPeerReviewed Fan, Yoke Chee and Lee, Sze Yin and Govindasamy, Nandini (2015) The perception of the tourists towards the quality of services in Kelantan. Undergraduate Final Project Report thesis, Faculty of Entrepreneurship and Business. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description This research study was based on the study on the tourist perception towards service quality in Kelantan. This study was carried out because the tourism services were one of the most important elements that can influence the decision of tourist to go to further destination. Besides that, the service quality is one of the ways to increase the visitation of the tourists. This study was focusing on tourist satisfaction through the service quality provided by the tourism suppliers. From this research, the researcher was able to define the meaning of tourist satisfaction, not only by fact but also proved by the analysis that had been done. Apart from that, through the data collection and questionnaire distributed, the researcher able to find the factors that affected the tourist perception and also the respond what they showed when they feel satisfied with the service provided by the attractions. Through this thesis, the researcher hope that tourism suppliers can learn and know about the factors which can influence the tourist satisfaction to continuously uses their services.
format Undergraduate Final Project Report
author Fan, Yoke Chee
Lee, Sze Yin
Govindasamy, Nandini
spellingShingle Fan, Yoke Chee
Lee, Sze Yin
Govindasamy, Nandini
The perception of the tourists towards the quality of services in Kelantan
author_facet Fan, Yoke Chee
Lee, Sze Yin
Govindasamy, Nandini
author_sort Fan, Yoke Chee
title The perception of the tourists towards the quality of services in Kelantan
title_short The perception of the tourists towards the quality of services in Kelantan
title_full The perception of the tourists towards the quality of services in Kelantan
title_fullStr The perception of the tourists towards the quality of services in Kelantan
title_full_unstemmed The perception of the tourists towards the quality of services in Kelantan
title_sort perception of the tourists towards the quality of services in kelantan
publishDate 2015
url http://discol.umk.edu.my/id/eprint/6431/
_version_ 1763303695707013120
score 13.211869

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