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Technology Readiness (TR) towards e-filing system

This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in Pu...

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Main Author: Rizalyani Abdul Razak
Format: UMK Etheses
Published: 2010
Online Access:http://discol.umk.edu.my/id/eprint/14454/
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spelling my.umk.eprints.144542024-09-17T07:16:35Z http://discol.umk.edu.my/id/eprint/14454/ Technology Readiness (TR) towards e-filing system Rizalyani Abdul Razak This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in Pulau Pinang. The survey indicates that Malaysian taxpayers are average in level of TR. They are optimistic towards new technology but less innovative and having some discomfort ness when dealing with technology. They are also concern on the level of security of technology such as internet. Besides, this study also examines TR dimension (optimism, innovativeness, discomfort and insecurity) across gender, age and academic background and the result shows no significant differences. The implication of this study suggests that IRB should from time to time increase security level of e-filing in order to protect the information. More trained ground staffs are needed to facilitate taxpayers about the on-line process; and the process must be in simple tasks and commands. Awareness program will increase taxpayers' perception on the benefit of having e-filing and hands-on program will educate taxpayers on how to use e-filing. A sufficient system capacity needed to avoid any congestion in submission during peak period. 2010 UMK Etheses NonPeerReviewed Rizalyani Abdul Razak (2010) Technology Readiness (TR) towards e-filing system. Masters thesis, Universiti Utara Malaysia.
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in Pulau Pinang. The survey indicates that Malaysian taxpayers are average in level of TR. They are optimistic towards new technology but less innovative and having some discomfort ness when dealing with technology. They are also concern on the level of security of technology such as internet. Besides, this study also examines TR dimension (optimism, innovativeness, discomfort and insecurity) across gender, age and academic background and the result shows no significant differences. The implication of this study suggests that IRB should from time to time increase security level of e-filing in order to protect the information. More trained ground staffs are needed to facilitate taxpayers about the on-line process; and the process must be in simple tasks and commands. Awareness program will increase taxpayers' perception on the benefit of having e-filing and hands-on program will educate taxpayers on how to use e-filing. A sufficient system capacity needed to avoid any congestion in submission during peak period.
format UMK Etheses
author Rizalyani Abdul Razak
spellingShingle Rizalyani Abdul Razak
Technology Readiness (TR) towards e-filing system
author_facet Rizalyani Abdul Razak
author_sort Rizalyani Abdul Razak
title Technology Readiness (TR) towards e-filing system
title_short Technology Readiness (TR) towards e-filing system
title_full Technology Readiness (TR) towards e-filing system
title_fullStr Technology Readiness (TR) towards e-filing system
title_full_unstemmed Technology Readiness (TR) towards e-filing system
title_sort technology readiness (tr) towards e-filing system
publishDate 2010
url http://discol.umk.edu.my/id/eprint/14454/
_version_ 1811604465993646080
score 13.211869

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