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The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota

Delivery services are gaining popularity in Malaysia. This benefits students because it attracts them to use it in their daily lives. The objective of this study is to determine the delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kot...

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Main Authors: Ang Chia Sin, Asyuhada Zoolkiflie, Nur Izzah Afifah Abdullah, Siti Najihah Aznan
Format: Undergraduate Final Project Report
Language:English
Published: 2024
Online Access:http://discol.umk.edu.my/id/eprint/14097/1/SAK33.pdf
http://discol.umk.edu.my/id/eprint/14097/
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spelling my.umk.eprints.140972024-04-17T02:21:07Z http://discol.umk.edu.my/id/eprint/14097/ The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota Ang Chia Sin Asyuhada Zoolkiflie Nur Izzah Afifah Abdullah Siti Najihah Aznan Delivery services are gaining popularity in Malaysia. This benefits students because it attracts them to use it in their daily lives. The objective of this study is to determine the delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota. The main features of delivery services that influence customer satisfaction are delivery efficiency, parcel tracking, smooth delivery, and convenience. The quantitative research that was used in this study is non-probability convenience sampling and the questionnaire survey was distributed by Google Form. The study received a response from 376 respondents from students of UMK in Campus Kota. The SPSS version 29 software was used to analyze the collected data. To determine a reliability test, normality test, and Pearson Correlation analysis. The result shows that all independent variables (delivery services, parcels tracking, smooth delivery, and convenience) have a moderate positive relationship with customer satisfaction. All the hypothesis statements in this study are accepted. Besides that, the study’s implications, limitations, and recommendations for a reference to researchers and retailing businesses in the future. This study is beneficial to the researchers in future who are interested in investigating a similar topic. 2024-01-18 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/14097/1/SAK33.pdf Ang Chia Sin and Asyuhada Zoolkiflie and Nur Izzah Afifah Abdullah and Siti Najihah Aznan (2024) The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota. Final Year Project thesis, University Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description Delivery services are gaining popularity in Malaysia. This benefits students because it attracts them to use it in their daily lives. The objective of this study is to determine the delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota. The main features of delivery services that influence customer satisfaction are delivery efficiency, parcel tracking, smooth delivery, and convenience. The quantitative research that was used in this study is non-probability convenience sampling and the questionnaire survey was distributed by Google Form. The study received a response from 376 respondents from students of UMK in Campus Kota. The SPSS version 29 software was used to analyze the collected data. To determine a reliability test, normality test, and Pearson Correlation analysis. The result shows that all independent variables (delivery services, parcels tracking, smooth delivery, and convenience) have a moderate positive relationship with customer satisfaction. All the hypothesis statements in this study are accepted. Besides that, the study’s implications, limitations, and recommendations for a reference to researchers and retailing businesses in the future. This study is beneficial to the researchers in future who are interested in investigating a similar topic.
format Undergraduate Final Project Report
author Ang Chia Sin
Asyuhada Zoolkiflie
Nur Izzah Afifah Abdullah
Siti Najihah Aznan
spellingShingle Ang Chia Sin
Asyuhada Zoolkiflie
Nur Izzah Afifah Abdullah
Siti Najihah Aznan
The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
author_facet Ang Chia Sin
Asyuhada Zoolkiflie
Nur Izzah Afifah Abdullah
Siti Najihah Aznan
author_sort Ang Chia Sin
title The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
title_short The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
title_full The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
title_fullStr The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
title_full_unstemmed The study of delivery services features of customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Campus Kota
title_sort study of delivery services features of customer satisfaction among students of universiti malaysia kelantan (umk) in campus kota
publishDate 2024
url http://discol.umk.edu.my/id/eprint/14097/1/SAK33.pdf
http://discol.umk.edu.my/id/eprint/14097/
_version_ 1797549930163732480
score 13.211869

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