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Factors that influence customers satisfaction towards robotic service restaurant in malaysia

The world has been presented with a variety of modernity and technological sophistication that can match human efficiency. robots are among the technologies that can replace humans in terms of daily work. But to what extent can these advanced robot capabilities meet and give satisfaction to humans i...

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Main Authors: Muhamad Hakimi Abdullah Muhamad Ibad Hassan, Muhamad Ibad Hassan, Muhammad Aiman Hakim Zaidi, Muhammad Fahmi Amin Husni
Format: Undergraduate Final Project Report
Language:English
Published: 2022
Online Access:http://discol.umk.edu.my/id/eprint/14007/1/H5.pdf
http://discol.umk.edu.my/id/eprint/14007/
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spelling my.umk.eprints.140072024-03-27T04:38:23Z http://discol.umk.edu.my/id/eprint/14007/ Factors that influence customers satisfaction towards robotic service restaurant in malaysia Muhamad Hakimi Abdullah Muhamad Ibad Hassan Muhamad Ibad Hassan Muhammad Aiman Hakim Zaidi Muhammad Fahmi Amin Husni The world has been presented with a variety of modernity and technological sophistication that can match human efficiency. robots are among the technologies that can replace humans in terms of daily work. But to what extent can these advanced robot capabilities meet and give satisfaction to humans in their use, especially in industrial sectors such as the hospitality industry where robots are now increasingly taking over all the tasks that were previously done by humans. Research has shown that there are several factors that influence customer satisfaction towards robotic service restaurants. The purpose of the study is to determine the four main factors in knowing customer satisfaction with robot restaurant services. These four factors are service efficiency, time saving, security and monetary value. For gathering information and data, an online questionnaire has been distributed through social media. Malaysian population is used, and samples have been taken to analyse the data to find answers to this study. scientific methods are also applied to obtain excellent results along with making this study more practical and useful. Keywords: Robotic Service, Customer Satisfaction, Time Saving, Service Efficiency, Security, Monetary Value 2022 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/14007/1/H5.pdf Muhamad Hakimi Abdullah Muhamad Ibad Hassan and Muhamad Ibad Hassan and Muhammad Aiman Hakim Zaidi and Muhammad Fahmi Amin Husni (2022) Factors that influence customers satisfaction towards robotic service restaurant in malaysia. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description The world has been presented with a variety of modernity and technological sophistication that can match human efficiency. robots are among the technologies that can replace humans in terms of daily work. But to what extent can these advanced robot capabilities meet and give satisfaction to humans in their use, especially in industrial sectors such as the hospitality industry where robots are now increasingly taking over all the tasks that were previously done by humans. Research has shown that there are several factors that influence customer satisfaction towards robotic service restaurants. The purpose of the study is to determine the four main factors in knowing customer satisfaction with robot restaurant services. These four factors are service efficiency, time saving, security and monetary value. For gathering information and data, an online questionnaire has been distributed through social media. Malaysian population is used, and samples have been taken to analyse the data to find answers to this study. scientific methods are also applied to obtain excellent results along with making this study more practical and useful. Keywords: Robotic Service, Customer Satisfaction, Time Saving, Service Efficiency, Security, Monetary Value
format Undergraduate Final Project Report
author Muhamad Hakimi Abdullah Muhamad Ibad Hassan
Muhamad Ibad Hassan
Muhammad Aiman Hakim Zaidi
Muhammad Fahmi Amin Husni
spellingShingle Muhamad Hakimi Abdullah Muhamad Ibad Hassan
Muhamad Ibad Hassan
Muhammad Aiman Hakim Zaidi
Muhammad Fahmi Amin Husni
Factors that influence customers satisfaction towards robotic service restaurant in malaysia
author_facet Muhamad Hakimi Abdullah Muhamad Ibad Hassan
Muhamad Ibad Hassan
Muhammad Aiman Hakim Zaidi
Muhammad Fahmi Amin Husni
author_sort Muhamad Hakimi Abdullah Muhamad Ibad Hassan
title Factors that influence customers satisfaction towards robotic service restaurant in malaysia
title_short Factors that influence customers satisfaction towards robotic service restaurant in malaysia
title_full Factors that influence customers satisfaction towards robotic service restaurant in malaysia
title_fullStr Factors that influence customers satisfaction towards robotic service restaurant in malaysia
title_full_unstemmed Factors that influence customers satisfaction towards robotic service restaurant in malaysia
title_sort factors that influence customers satisfaction towards robotic service restaurant in malaysia
publishDate 2022
url http://discol.umk.edu.my/id/eprint/14007/1/H5.pdf
http://discol.umk.edu.my/id/eprint/14007/
_version_ 1795019785834070016
score 13.211869

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