The impact of services quality airqual modeltowards malaysia airlines customer satisfaction
This paper aims to address how passengers’ satisfaction can be measured in relation to quality services provided by airlines using AIRQUAL methodology. A quantitative study was conducted to identify airline tangibles, Terminal tangible and personnel service among the airlines passengers the company...
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| Main Authors: | , , , |
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| Format: | Undergraduate Final Project Report |
| Language: | English |
| Published: |
2023
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| Online Access: | http://discol.umk.edu.my/id/eprint/13883/1/T44.pdf http://discol.umk.edu.my/id/eprint/13883/ |
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