Customer satisfaction on parcel delivery company
Nowadays, the growing popularity of e-commerce has altered not just how products are sold, but also how they are delivered. Customers expect customized items to be sent swiftly, with full order convenience and flexibility. The SERVQUAL model is important to measure the customer satisfaction for the...
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| Main Authors: | , , , , |
|---|---|
| Format: | Undergraduate Final Project Report |
| Language: | English |
| Published: |
2023
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| Online Access: | http://discol.umk.edu.my/id/eprint/13349/1/SAL%2024.pdf http://discol.umk.edu.my/id/eprint/13349/ |
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