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The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan

Models of emotional intelligence have been categorized into three models known as ability model, mixed model and trait model. Emotional Intelligence (EI) refers as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one...

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Main Authors: Muhammad Fikri Hakimi Zurkifly, Nur Hidayah Marzukhin, Nurulatiqah Jamhari, See Pei Wen
Format: Undergraduate Final Project Report
Language:English
Published: 2023
Online Access:http://discol.umk.edu.my/id/eprint/13233/1/SAK42.pdf
http://discol.umk.edu.my/id/eprint/13233/
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spelling my.umk.eprints.132332023-05-17T11:03:00Z http://discol.umk.edu.my/id/eprint/13233/ The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan Muhammad Fikri Hakimi Zurkifly Nur Hidayah Marzukhin Nurulatiqah Jamhari See Pei Wen Models of emotional intelligence have been categorized into three models known as ability model, mixed model and trait model. Emotional Intelligence (EI) refers as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (Salovey & Mayer, 1990). With this in mind, research on emotional intelligence has progressed significantly over the past decade. Purpose – The purpose of the study is to analyse the influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan. Design / methodology / approach – The study was conducted at Kota Bharu, Kelantan. This research used quantitative research design to collect the data from 30 respondents for pilot test and 300 respondents for actual study. Questionnaires are generated with closed-ended question with the range of strongly agree to strongly disagree and will be measured by using a five-point Likert Scale. The data collected will be analyse using the Statistical Package for the Social Sciences (SPSS) to measures reliability analysis (pilot test and actual study), descriptive analysis, normality test, and bivariate analysis (Spearman Correlation). Findings – The pilot test and actual study reliability results showed that all of the variables are reliable and internally consistent. The normality test analysis shows that the data are not normally distributed under the test “Kolmogorov-Smirnov and Shapiro-Wilk” and “Skewness and Kurtosis”. The Spearman’s correlation test results showed that there were positive correlations between the independent variables of self-awareness, self-regulation, empathy, self-motivation, and social skill with the dependent variables of job performance among hotel employees in Kota Bharu, Kelantan. It means that all hypotheses are supported in this study. Practical Implications – The practical implications contribute to hotel employees, hotel employer, government, researchers, students, and academician. Emotional intelligence is a trainable skill each individual can learn. Therefore, person with strong emotional intelligence is capable of handling any situation and creating an environment that is calm and comfortable for working in the workplace. 2023-02-02 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/13233/1/SAK42.pdf Muhammad Fikri Hakimi Zurkifly and Nur Hidayah Marzukhin and Nurulatiqah Jamhari and See Pei Wen (2023) The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description Models of emotional intelligence have been categorized into three models known as ability model, mixed model and trait model. Emotional Intelligence (EI) refers as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (Salovey & Mayer, 1990). With this in mind, research on emotional intelligence has progressed significantly over the past decade. Purpose – The purpose of the study is to analyse the influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan. Design / methodology / approach – The study was conducted at Kota Bharu, Kelantan. This research used quantitative research design to collect the data from 30 respondents for pilot test and 300 respondents for actual study. Questionnaires are generated with closed-ended question with the range of strongly agree to strongly disagree and will be measured by using a five-point Likert Scale. The data collected will be analyse using the Statistical Package for the Social Sciences (SPSS) to measures reliability analysis (pilot test and actual study), descriptive analysis, normality test, and bivariate analysis (Spearman Correlation). Findings – The pilot test and actual study reliability results showed that all of the variables are reliable and internally consistent. The normality test analysis shows that the data are not normally distributed under the test “Kolmogorov-Smirnov and Shapiro-Wilk” and “Skewness and Kurtosis”. The Spearman’s correlation test results showed that there were positive correlations between the independent variables of self-awareness, self-regulation, empathy, self-motivation, and social skill with the dependent variables of job performance among hotel employees in Kota Bharu, Kelantan. It means that all hypotheses are supported in this study. Practical Implications – The practical implications contribute to hotel employees, hotel employer, government, researchers, students, and academician. Emotional intelligence is a trainable skill each individual can learn. Therefore, person with strong emotional intelligence is capable of handling any situation and creating an environment that is calm and comfortable for working in the workplace.
format Undergraduate Final Project Report
author Muhammad Fikri Hakimi Zurkifly
Nur Hidayah Marzukhin
Nurulatiqah Jamhari
See Pei Wen
spellingShingle Muhammad Fikri Hakimi Zurkifly
Nur Hidayah Marzukhin
Nurulatiqah Jamhari
See Pei Wen
The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
author_facet Muhammad Fikri Hakimi Zurkifly
Nur Hidayah Marzukhin
Nurulatiqah Jamhari
See Pei Wen
author_sort Muhammad Fikri Hakimi Zurkifly
title The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
title_short The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
title_full The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
title_fullStr The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
title_full_unstemmed The influence of emotional intelligence on job performance among hotel employees in Kota Bharu, Kelantan
title_sort influence of emotional intelligence on job performance among hotel employees in kota bharu, kelantan
publishDate 2023
url http://discol.umk.edu.my/id/eprint/13233/1/SAK42.pdf
http://discol.umk.edu.my/id/eprint/13233/
_version_ 1768013585518166016
score 13.211869

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