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The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students

Electronic-commerce (e-commerce) has become a common aspect of human life due to its convenience for customers, notably in Business to Customer (B2C) commerce, due to the rapid growth of science, computer, and network technology. The consumer may place orders from home, saving time. Online payment s...

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Main Authors: Nurul Haifaa Abdul Shakur, Nurul Hassfaliana Mohd Nassir, Nurul Husna Idris, Nurul Izzah Nazlan
Format: Undergraduate Final Project Report
Language:English
Published: 2023
Online Access:http://discol.umk.edu.my/id/eprint/12167/1/GROUP%2033%20%282%29.pdf
http://discol.umk.edu.my/id/eprint/12167/
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spelling my.umk.eprints.121672023-04-18T06:46:19Z http://discol.umk.edu.my/id/eprint/12167/ The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students Nurul Haifaa Abdul Shakur Nurul Hassfaliana Mohd Nassir Nurul Husna Idris Nurul Izzah Nazlan Electronic-commerce (e-commerce) has become a common aspect of human life due to its convenience for customers, notably in Business to Customer (B2C) commerce, due to the rapid growth of science, computer, and network technology. The consumer may place orders from home, saving time. Online payment systems play a major part in e-commerce and are utilized to execute transactions. The goal of this thesis is to provide the current state of affairs concerning the factors that impact customer satisfaction in online transactions in the Islamic banking system. Theoretical foundation is discussed and chapter one will explain the inception and evolution of internet transactions in Islamic banking. Furthermore, this chapter discusses the significance and objectives of the investigation, as well as the research questions, problem statement, and limitations of the study, the backdrop of the study, the structure of the study, and the operational field of study. The second chapter will outline previous research that has been drawn from books, articles, journals, and other sources in order to examine any gaps in the literature that have not yet been investigated. This chapter will also go into detail about studies that have been done on how UMK City Campus students feel about online transactions using Islamic banking systems. A survey questionnaire was used in the study department to examine diverse customer viewpoints on online payments. A survey questionnaire will be given to 306 students who have previously conducted online transactions in the Islamic banking system. In this study, a positive link was found between the characteristics listed above and the intention of re-online transactions, confirming the research hypothesis. 2023-01-18 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/12167/1/GROUP%2033%20%282%29.pdf Nurul Haifaa Abdul Shakur and Nurul Hassfaliana Mohd Nassir and Nurul Husna Idris and Nurul Izzah Nazlan (2023) The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description Electronic-commerce (e-commerce) has become a common aspect of human life due to its convenience for customers, notably in Business to Customer (B2C) commerce, due to the rapid growth of science, computer, and network technology. The consumer may place orders from home, saving time. Online payment systems play a major part in e-commerce and are utilized to execute transactions. The goal of this thesis is to provide the current state of affairs concerning the factors that impact customer satisfaction in online transactions in the Islamic banking system. Theoretical foundation is discussed and chapter one will explain the inception and evolution of internet transactions in Islamic banking. Furthermore, this chapter discusses the significance and objectives of the investigation, as well as the research questions, problem statement, and limitations of the study, the backdrop of the study, the structure of the study, and the operational field of study. The second chapter will outline previous research that has been drawn from books, articles, journals, and other sources in order to examine any gaps in the literature that have not yet been investigated. This chapter will also go into detail about studies that have been done on how UMK City Campus students feel about online transactions using Islamic banking systems. A survey questionnaire was used in the study department to examine diverse customer viewpoints on online payments. A survey questionnaire will be given to 306 students who have previously conducted online transactions in the Islamic banking system. In this study, a positive link was found between the characteristics listed above and the intention of re-online transactions, confirming the research hypothesis.
format Undergraduate Final Project Report
author Nurul Haifaa Abdul Shakur
Nurul Hassfaliana Mohd Nassir
Nurul Husna Idris
Nurul Izzah Nazlan
spellingShingle Nurul Haifaa Abdul Shakur
Nurul Hassfaliana Mohd Nassir
Nurul Husna Idris
Nurul Izzah Nazlan
The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
author_facet Nurul Haifaa Abdul Shakur
Nurul Hassfaliana Mohd Nassir
Nurul Husna Idris
Nurul Izzah Nazlan
author_sort Nurul Haifaa Abdul Shakur
title The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
title_short The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
title_full The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
title_fullStr The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
title_full_unstemmed The factors that influence customers satisfaction of online transaction in Islamic banking system among UMK city campus students
title_sort factors that influence customers satisfaction of online transaction in islamic banking system among umk city campus students
publishDate 2023
url http://discol.umk.edu.my/id/eprint/12167/1/GROUP%2033%20%282%29.pdf
http://discol.umk.edu.my/id/eprint/12167/
_version_ 1764227171085189120
score 13.211869

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