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Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students

This study examines factors influencing customers’ intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students using a well-established model Theory of technology acceptance (TAM) and Unified Theory of Adoption and Use of Technology (UTAUT). A total of 3...

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Main Authors: Nurashikin Mohd Abdul Latif, Wan Ahmad Syahmi Hilman Wan Ahmad Khalil, Fatimah Azzahra Zainodin, Nur Amierah Mohd Sakri
Format: Undergraduate Final Project Report
Language:English
Published: 2023
Online Access:http://discol.umk.edu.my/id/eprint/11793/1/PPTAII%20RESEARCH%20PAPER%20%28GROUP%2051%29.pdf
http://discol.umk.edu.my/id/eprint/11793/
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spelling my.umk.eprints.117932023-04-18T06:53:54Z http://discol.umk.edu.my/id/eprint/11793/ Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students Nurashikin Mohd Abdul Latif Wan Ahmad Syahmi Hilman Wan Ahmad Khalil Fatimah Azzahra Zainodin Nur Amierah Mohd Sakri This study examines factors influencing customers’ intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students using a well-established model Theory of technology acceptance (TAM) and Unified Theory of Adoption and Use of Technology (UTAUT). A total of 353 completed and usable questionnaires were collected from students UMK to test the hypotheses. The results also find that perceived ease of use, perceived trust, and facilitating condition are positively related to the intention to continuously use cashless payments. Mobile banking, instant payments, and digital commerce are some of the trends affecting the payments market. This study evidenced the effect of the intention to continuously use cashless payment on the correlations between the predictors and the adoption of online transactions. The study outcomes serve to make the payment process easier and more convenient for users. The e-commerce sector is witnessing a spike in demand as consumers order essential items such as food and clothes through e-commerce websites, where most consumers among students prefer the digital mode of payment. It is concluded that the evolution of digital payment systems will be convenient, safe, and can use time-limitless transactions. Privacy, convenience, security, and decentralization will mean wider inclusion for all global citizens regardless of age. Moreover, young people now use advanced technology in their daily life. Ultimately, factors perceived ease of use, trust and facilitating condition encourage higher online banking adoption rates in developing countries. 2023-02-07 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/11793/1/PPTAII%20RESEARCH%20PAPER%20%28GROUP%2051%29.pdf Nurashikin Mohd Abdul Latif and Wan Ahmad Syahmi Hilman Wan Ahmad Khalil and Fatimah Azzahra Zainodin and Nur Amierah Mohd Sakri (2023) Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description This study examines factors influencing customers’ intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students using a well-established model Theory of technology acceptance (TAM) and Unified Theory of Adoption and Use of Technology (UTAUT). A total of 353 completed and usable questionnaires were collected from students UMK to test the hypotheses. The results also find that perceived ease of use, perceived trust, and facilitating condition are positively related to the intention to continuously use cashless payments. Mobile banking, instant payments, and digital commerce are some of the trends affecting the payments market. This study evidenced the effect of the intention to continuously use cashless payment on the correlations between the predictors and the adoption of online transactions. The study outcomes serve to make the payment process easier and more convenient for users. The e-commerce sector is witnessing a spike in demand as consumers order essential items such as food and clothes through e-commerce websites, where most consumers among students prefer the digital mode of payment. It is concluded that the evolution of digital payment systems will be convenient, safe, and can use time-limitless transactions. Privacy, convenience, security, and decentralization will mean wider inclusion for all global citizens regardless of age. Moreover, young people now use advanced technology in their daily life. Ultimately, factors perceived ease of use, trust and facilitating condition encourage higher online banking adoption rates in developing countries.
format Undergraduate Final Project Report
author Nurashikin Mohd Abdul Latif
Wan Ahmad Syahmi Hilman Wan Ahmad Khalil
Fatimah Azzahra Zainodin
Nur Amierah Mohd Sakri
spellingShingle Nurashikin Mohd Abdul Latif
Wan Ahmad Syahmi Hilman Wan Ahmad Khalil
Fatimah Azzahra Zainodin
Nur Amierah Mohd Sakri
Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
author_facet Nurashikin Mohd Abdul Latif
Wan Ahmad Syahmi Hilman Wan Ahmad Khalil
Fatimah Azzahra Zainodin
Nur Amierah Mohd Sakri
author_sort Nurashikin Mohd Abdul Latif
title Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
title_short Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
title_full Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
title_fullStr Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
title_full_unstemmed Factors influencing customer’s intention to continuously use cashless transaction mode among Universiti Malaysia Kelantan (UMK) students
title_sort factors influencing customer’s intention to continuously use cashless transaction mode among universiti malaysia kelantan (umk) students
publishDate 2023
url http://discol.umk.edu.my/id/eprint/11793/1/PPTAII%20RESEARCH%20PAPER%20%28GROUP%2051%29.pdf
http://discol.umk.edu.my/id/eprint/11793/
_version_ 1764227169100234752
score 13.211869

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