Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar
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http://studentsrepo.um.edu.my/1776/4/BAB_1.pdf
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http://studentsrepo.um.edu.my/1776/6/BAB_3.pdf
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http://studentsrepo.um.edu.my/1776/10/LAMPIRAN.pdf
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