Cover Image

Field Service System / Khoo Chai Ee

Field Service System is a web-based system that streamline and automates the field service function in order to create new revenue opportunities retaining the customer and making the field service organization staying ahead of the competition. Microsoft Active Server Page.NET (ASP.NET) is chosen a t...

Full description

Saved in:
Bibliographic Details
Main Author: Khoo , Chai Ee
Format: Thesis
Published: 2004
Subjects:
QA75 Electronic computers. Computer science
QA76 Computer software
Online Access:http://studentsrepo.um.edu.my/11653/1/Khoo_Chai_Ee_0304.pdf
http://studentsrepo.um.edu.my/11653/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.um.stud.11653
record_format eprints
spelling my.um.stud.116532021-07-26T22:28:15Z Field Service System / Khoo Chai Ee Khoo , Chai Ee QA75 Electronic computers. Computer science QA76 Computer software Field Service System is a web-based system that streamline and automates the field service function in order to create new revenue opportunities retaining the customer and making the field service organization staying ahead of the competition. Microsoft Active Server Page.NET (ASP.NET) is chosen a the application language to develop the system. Microsoft SQL Server 2000 is selected as the data store with ADO.NET as data access technology. Internet Information Server 5.o acts as the web server while Internet Explorer 6.0 is the web browser that can support the system. The 3-tier architecture is used in developing the system. The Field Service System consists of 6 major modules: Login module, Service Call Managemen for the customer, User Management for system administrator, Sales Management for sales department, Dispatch Management for the technical manager and Work Order Management for the technician. For the customers, they can request service and check ther order staus. The system administrator can manage and monitor all the system's users. For the customers, they can request service and check the order status. The system administrator can manage and monitor all the system's users. For the sales & marketing department, they cant track and control parts/ components and customers's data more systematically. The technical manager can increase technician's productivity by assigning appropriately skilled technician, read closed work order report and generate reports. Besides that, the technicians can remain in contact with their home base. They can access the customer's service agreement information, installed equipment, work order history, parts availability and etc online. 2004 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/11653/1/Khoo_Chai_Ee_0304.pdf Khoo , Chai Ee (2004) Field Service System / Khoo Chai Ee. Undergraduates thesis, University of Malaya. http://studentsrepo.um.edu.my/11653/
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Student Repository
url_provider http://studentsrepo.um.edu.my/
topic QA75 Electronic computers. Computer science
QA76 Computer software
spellingShingle QA75 Electronic computers. Computer science
QA76 Computer software
Khoo , Chai Ee
Field Service System / Khoo Chai Ee
description Field Service System is a web-based system that streamline and automates the field service function in order to create new revenue opportunities retaining the customer and making the field service organization staying ahead of the competition. Microsoft Active Server Page.NET (ASP.NET) is chosen a the application language to develop the system. Microsoft SQL Server 2000 is selected as the data store with ADO.NET as data access technology. Internet Information Server 5.o acts as the web server while Internet Explorer 6.0 is the web browser that can support the system. The 3-tier architecture is used in developing the system. The Field Service System consists of 6 major modules: Login module, Service Call Managemen for the customer, User Management for system administrator, Sales Management for sales department, Dispatch Management for the technical manager and Work Order Management for the technician. For the customers, they can request service and check ther order staus. The system administrator can manage and monitor all the system's users. For the customers, they can request service and check the order status. The system administrator can manage and monitor all the system's users. For the sales & marketing department, they cant track and control parts/ components and customers's data more systematically. The technical manager can increase technician's productivity by assigning appropriately skilled technician, read closed work order report and generate reports. Besides that, the technicians can remain in contact with their home base. They can access the customer's service agreement information, installed equipment, work order history, parts availability and etc online.
format Thesis
author Khoo , Chai Ee
author_facet Khoo , Chai Ee
author_sort Khoo , Chai Ee
title Field Service System / Khoo Chai Ee
title_short Field Service System / Khoo Chai Ee
title_full Field Service System / Khoo Chai Ee
title_fullStr Field Service System / Khoo Chai Ee
title_full_unstemmed Field Service System / Khoo Chai Ee
title_sort field service system / khoo chai ee
publishDate 2004
url http://studentsrepo.um.edu.my/11653/1/Khoo_Chai_Ee_0304.pdf
http://studentsrepo.um.edu.my/11653/
_version_ 1738506510878638080
score 13.211869

Similar Items