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Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan

The emergence of the new economy that is based on knowledge in the present era has definitely affected everyone and every organization including libraries. Knowledge is seen by most organizations as an overriding and important commodity and if managed properly can assist the organizations to improve...

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Main Author: Jamaliah , Mohd Nayan
Format: Thesis
Published: 2005
Subjects:
Z665 Library Science. Information Science
Online Access:http://studentsrepo.um.edu.my/10732/1/Jamaliah_Mohd_Nayan_%E2%80%93_Dissertation.pdf
http://studentsrepo.um.edu.my/10732/
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spelling my.um.stud.107322020-01-18T02:31:57Z Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan Jamaliah , Mohd Nayan Z665 Library Science. Information Science The emergence of the new economy that is based on knowledge in the present era has definitely affected everyone and every organization including libraries. Knowledge is seen by most organizations as an overriding and important commodity and if managed properly can assist the organizations to improve their services and remain sustainable and significant in the near future. This study is carried out to assess the organizational working culture of the National Library of Malaysia as to whether it would support the efforts of managing knowledge in the organization. The explorative study using triangulation method consisting of interviews, observations and questionnaire were conducted to investigate the situation. Two hundred questionnaires on knowledge management issues were distributed to the staff of the organization and a total of 72% of it was duly filled and returned. Analysis of the data revealed that most of the respondents that participated in the survey are familiar with the concept of knowledge management and that the National Library has all the required tools and systems to manage knowledge in the organization. However, it was anticipated to come up with a Knowledge Management System whereby persons with specific knowledge and expertise can be located easily and the organization should document the best practices and expertise it requires to successfully conduct the services offered to the library users. Therefore, a conceptual framework called the PNM Knowledge Bank is proposed in the final chapter hopping that it could act as the medium for knowledge capturing and dissemination in the organization. 2005 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/10732/1/Jamaliah_Mohd_Nayan_%E2%80%93_Dissertation.pdf Jamaliah , Mohd Nayan (2005) Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan. Masters thesis, University of Malaya. http://studentsrepo.um.edu.my/10732/
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Student Repository
url_provider http://studentsrepo.um.edu.my/
topic Z665 Library Science. Information Science
spellingShingle Z665 Library Science. Information Science
Jamaliah , Mohd Nayan
Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
description The emergence of the new economy that is based on knowledge in the present era has definitely affected everyone and every organization including libraries. Knowledge is seen by most organizations as an overriding and important commodity and if managed properly can assist the organizations to improve their services and remain sustainable and significant in the near future. This study is carried out to assess the organizational working culture of the National Library of Malaysia as to whether it would support the efforts of managing knowledge in the organization. The explorative study using triangulation method consisting of interviews, observations and questionnaire were conducted to investigate the situation. Two hundred questionnaires on knowledge management issues were distributed to the staff of the organization and a total of 72% of it was duly filled and returned. Analysis of the data revealed that most of the respondents that participated in the survey are familiar with the concept of knowledge management and that the National Library has all the required tools and systems to manage knowledge in the organization. However, it was anticipated to come up with a Knowledge Management System whereby persons with specific knowledge and expertise can be located easily and the organization should document the best practices and expertise it requires to successfully conduct the services offered to the library users. Therefore, a conceptual framework called the PNM Knowledge Bank is proposed in the final chapter hopping that it could act as the medium for knowledge capturing and dissemination in the organization.
format Thesis
author Jamaliah , Mohd Nayan
author_facet Jamaliah , Mohd Nayan
author_sort Jamaliah , Mohd Nayan
title Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
title_short Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
title_full Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
title_fullStr Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
title_full_unstemmed Knowledge management at The National Library of Malaysia / Jamaliah Mohd Nayan
title_sort knowledge management at the national library of malaysia / jamaliah mohd nayan
publishDate 2005
url http://studentsrepo.um.edu.my/10732/1/Jamaliah_Mohd_Nayan_%E2%80%93_Dissertation.pdf
http://studentsrepo.um.edu.my/10732/
_version_ 1738506403648110592
score 13.211869

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