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Key quality aspect: a fundamental step for quality improvement in a resource-poor setting

The objective of the study is to identify user's perception of key quality aspects of the hospital and its influence on willingness to pay. The study was conducted in 2001 in Dhading District Hospital, Nepal. This was a descriptive, cross-sectional study design using quantitative and qualitativ...

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Main Authors: Tin, Tin Su, Sax, Sylvia
Format: Article
Published: SAGE Publications 2009
Subjects:
R Medicine
Online Access:http://eprints.um.edu.my/7668/
http://aph.sagepub.com/content/21/4/477.full.pdf
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spelling my.um.eprints.76682019-12-16T08:55:17Z http://eprints.um.edu.my/7668/ Key quality aspect: a fundamental step for quality improvement in a resource-poor setting Tin, Tin Su Sax, Sylvia R Medicine The objective of the study is to identify user's perception of key quality aspects of the hospital and its influence on willingness to pay. The study was conducted in 2001 in Dhading District Hospital, Nepal. This was a descriptive, cross-sectional study design using quantitative and qualitative methods: questionnaire exit interview and focus group discussions with inpatients and outpatients, focus group discussion with service providers, and key informant interviews. The research identified attitude, technical and interpersonal skills of health personnel, availability of drugs and services as important quality aspects to be improved. Users were motivated to use this hospital and were ready to pay if they received proper treatment from skilled and communicative staff. This study highlights the importance of identifying the quality factors important to service users as a first step in improving quality. For the users within this study, this meant improving attitude, interpersonal skills, and technical skills of service personnel. SAGE Publications 2009 Article PeerReviewed Tin, Tin Su and Sax, Sylvia (2009) Key quality aspect: a fundamental step for quality improvement in a resource-poor setting. Asia Pacific Journal of Public Health, 21 (4). pp. 477-486. ISSN 1010-5395 http://aph.sagepub.com/content/21/4/477.full.pdf doi:10.1177/1010539509342433
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic R Medicine
spellingShingle R Medicine
Tin, Tin Su
Sax, Sylvia
Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
description The objective of the study is to identify user's perception of key quality aspects of the hospital and its influence on willingness to pay. The study was conducted in 2001 in Dhading District Hospital, Nepal. This was a descriptive, cross-sectional study design using quantitative and qualitative methods: questionnaire exit interview and focus group discussions with inpatients and outpatients, focus group discussion with service providers, and key informant interviews. The research identified attitude, technical and interpersonal skills of health personnel, availability of drugs and services as important quality aspects to be improved. Users were motivated to use this hospital and were ready to pay if they received proper treatment from skilled and communicative staff. This study highlights the importance of identifying the quality factors important to service users as a first step in improving quality. For the users within this study, this meant improving attitude, interpersonal skills, and technical skills of service personnel.
format Article
author Tin, Tin Su
Sax, Sylvia
author_facet Tin, Tin Su
Sax, Sylvia
author_sort Tin, Tin Su
title Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
title_short Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
title_full Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
title_fullStr Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
title_full_unstemmed Key quality aspect: a fundamental step for quality improvement in a resource-poor setting
title_sort key quality aspect: a fundamental step for quality improvement in a resource-poor setting
publisher SAGE Publications
publishDate 2009
url http://eprints.um.edu.my/7668/
http://aph.sagepub.com/content/21/4/477.full.pdf
_version_ 1654960624215523328
score 13.211869

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