Impact of service innovation and digital supply chain capability on risk protection in supporting online foods delivery
PurposeThis study has aimed to investigate the impact of service innovation capabilities (SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP) capabilities of GrabFood on customer satisfaction. GrabFood has been chosen as a case study because GrabPay is one of the...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Emerald Group Publishing Ltd
2024
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/46063/ |
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