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Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach

This study employs a sequential mixed methods design to examine the dynamic roles of leadership, customer orientation, and customer collaboration on the innovation capability and performance of Malaysian hotels. An exploratory qualitative assessment based on semi-structured interviews was conducted...

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Main Authors: Chandran, V.G.R., Ahmed, Tariq, Jebli, Fedwa, Josiassen, Alexander, Lang, Eva
Format: Article
Published: Sage Publications Ltd 2024
Subjects:
HD Industries. Land use. Labor
Online Access:http://eprints.um.edu.my/46050/
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spelling my.um.eprints.460502024-07-16T03:48:41Z http://eprints.um.edu.my/46050/ Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach Chandran, V.G.R. Ahmed, Tariq Jebli, Fedwa Josiassen, Alexander Lang, Eva HD Industries. Land use. Labor This study employs a sequential mixed methods design to examine the dynamic roles of leadership, customer orientation, and customer collaboration on the innovation capability and performance of Malaysian hotels. An exploratory qualitative assessment based on semi-structured interviews was conducted to provide a comprehensive understanding of the contextual environment and establish a robust conceptual framework. A confirmatory survey among Malaysian hotel managers allowed for the empirical testing of the hypotheses. The results suggest that customer orientation is a key element that directly promotes hotels' innovation capabilities. The results further show that the influence of customer collaboration on innovation can be enhanced by a transformational leader. Improvements in innovation capabilities have lasting effects on hotel performance, underscoring their strategic importance in the dynamic hospitality sector. These findings offer important implications for top management and decision-making personnel seeking to leverage innovation as a means of improving performance and gaining a competitive edge. Sage Publications Ltd 2024-05 Article PeerReviewed Chandran, V.G.R. and Ahmed, Tariq and Jebli, Fedwa and Josiassen, Alexander and Lang, Eva (2024) Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach. Tourism Economics, 30 (3). pp. 728-748. ISSN 1354-8166, DOI https://doi.org/10.1177/13548166231179840 <https://doi.org/10.1177/13548166231179840>. 10.1177/13548166231179840
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Chandran, V.G.R.
Ahmed, Tariq
Jebli, Fedwa
Josiassen, Alexander
Lang, Eva
Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
description This study employs a sequential mixed methods design to examine the dynamic roles of leadership, customer orientation, and customer collaboration on the innovation capability and performance of Malaysian hotels. An exploratory qualitative assessment based on semi-structured interviews was conducted to provide a comprehensive understanding of the contextual environment and establish a robust conceptual framework. A confirmatory survey among Malaysian hotel managers allowed for the empirical testing of the hypotheses. The results suggest that customer orientation is a key element that directly promotes hotels' innovation capabilities. The results further show that the influence of customer collaboration on innovation can be enhanced by a transformational leader. Improvements in innovation capabilities have lasting effects on hotel performance, underscoring their strategic importance in the dynamic hospitality sector. These findings offer important implications for top management and decision-making personnel seeking to leverage innovation as a means of improving performance and gaining a competitive edge.
format Article
author Chandran, V.G.R.
Ahmed, Tariq
Jebli, Fedwa
Josiassen, Alexander
Lang, Eva
author_facet Chandran, V.G.R.
Ahmed, Tariq
Jebli, Fedwa
Josiassen, Alexander
Lang, Eva
author_sort Chandran, V.G.R.
title Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
title_short Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
title_full Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
title_fullStr Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
title_full_unstemmed Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
title_sort developing innovation capability in the hotel industry, who and what is important? a mixed methods approach
publisher Sage Publications Ltd
publishDate 2024
url http://eprints.um.edu.my/46050/
_version_ 1805881183210307584
score 13.211869

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