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Enablers and disablers for contactless payment acceptance among Malaysian adults

While a body of knowledge on contactless payment acceptance exists, a comprehensive understanding of the core motivations underpinning such acceptance, particularly in developing countries, is lacking in the literature. This study identified the predictors for contactless payment acceptance in Malay...

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Main Authors: Balakrishnan, Vimala, Eesan, Meesha Lini
Format: Article
Published: Springer Nature 2024
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.um.edu.my/45287/
https://doi.org/10.1057/s41599-024-03057-7
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spelling my.um.eprints.452872024-09-30T09:08:54Z http://eprints.um.edu.my/45287/ Enablers and disablers for contactless payment acceptance among Malaysian adults Balakrishnan, Vimala Eesan, Meesha Lini QA75 Electronic computers. Computer science While a body of knowledge on contactless payment acceptance exists, a comprehensive understanding of the core motivations underpinning such acceptance, particularly in developing countries, is lacking in the literature. This study identified the predictors for contactless payment acceptance in Malaysia by constructing a Contactless Payment Acceptance model using the Technology Readiness Index 2.0 and the Unified Theory of Acceptance and Use of Technology 2 models. Employing a cross-sectional research design, this study utilized survey research as its primary method, administered self-reporting questionnaires through online channels, and garnered 434 valid responses. Structured Equation Modeling identified perceived usefulness, perceived ease of use, lack of awareness, and discomfort as the most influential factors affecting customers' acceptance of contactless payment systems, with an R-squared value of 71.2%. These results have implications for service providers and can guide future research endeavors, thus facilitating the development and implementation of effective strategies to encourage wider adoption of contactless payment systems among individuals in developing countries. Springer Nature 2024-04 Article PeerReviewed Balakrishnan, Vimala and Eesan, Meesha Lini (2024) Enablers and disablers for contactless payment acceptance among Malaysian adults. Humanities & Social Sciences Communications, 11 (1). p. 534. ISSN 2662-9992, DOI https://doi.org/10.1057/s41599-024-03057-7 <https://doi.org/10.1057/s41599-024-03057-7>. https://doi.org/10.1057/s41599-024-03057-7 10.1057/s41599-024-03057-7
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Balakrishnan, Vimala
Eesan, Meesha Lini
Enablers and disablers for contactless payment acceptance among Malaysian adults
description While a body of knowledge on contactless payment acceptance exists, a comprehensive understanding of the core motivations underpinning such acceptance, particularly in developing countries, is lacking in the literature. This study identified the predictors for contactless payment acceptance in Malaysia by constructing a Contactless Payment Acceptance model using the Technology Readiness Index 2.0 and the Unified Theory of Acceptance and Use of Technology 2 models. Employing a cross-sectional research design, this study utilized survey research as its primary method, administered self-reporting questionnaires through online channels, and garnered 434 valid responses. Structured Equation Modeling identified perceived usefulness, perceived ease of use, lack of awareness, and discomfort as the most influential factors affecting customers' acceptance of contactless payment systems, with an R-squared value of 71.2%. These results have implications for service providers and can guide future research endeavors, thus facilitating the development and implementation of effective strategies to encourage wider adoption of contactless payment systems among individuals in developing countries.
format Article
author Balakrishnan, Vimala
Eesan, Meesha Lini
author_facet Balakrishnan, Vimala
Eesan, Meesha Lini
author_sort Balakrishnan, Vimala
title Enablers and disablers for contactless payment acceptance among Malaysian adults
title_short Enablers and disablers for contactless payment acceptance among Malaysian adults
title_full Enablers and disablers for contactless payment acceptance among Malaysian adults
title_fullStr Enablers and disablers for contactless payment acceptance among Malaysian adults
title_full_unstemmed Enablers and disablers for contactless payment acceptance among Malaysian adults
title_sort enablers and disablers for contactless payment acceptance among malaysian adults
publisher Springer Nature
publishDate 2024
url http://eprints.um.edu.my/45287/
https://doi.org/10.1057/s41599-024-03057-7
_version_ 1814047534692171776
score 13.211869

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