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Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan

The study is focused on the evaluation of total quality management (TQM) in the pharmaceutical companies of Pakistan and the effect that it produces. After thorough literature review, seven hypotheses were postulated comprising of nine variables encompassing TQM elements. A survey-based quantitative...

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Main Authors:	Najmi, A., Ahmed, W., Uddin, S., Mohamad Zailani, Suhaiza Hanim
Format:	Article
Published:	Inderscience Publishers 2021
Subjects:	H Social Sciences (General) Business cycles. Economic fluctuations
Online Access:	http://eprints.um.edu.my/35711/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106893231&doi=10.1504%2fIJPQM.2021.115256&partnerID=40&md5=f586640cad6c7ecabd3693e31c49986e
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spelling	my.um.eprints.357112023-11-29T03:39:26Z http://eprints.um.edu.my/35711/ Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan Najmi, A. Ahmed, W. Uddin, S. Mohamad Zailani, Suhaiza Hanim H Social Sciences (General) Business cycles. Economic fluctuations The study is focused on the evaluation of total quality management (TQM) in the pharmaceutical companies of Pakistan and the effect that it produces. After thorough literature review, seven hypotheses were postulated comprising of nine variables encompassing TQM elements. A survey-based quantitative approach was utilised in which primary data was collected through self-administered questionnaires. Out of 350 questionnaires circulated, 301 responses were received that were used for the data analysis. The collected data was analysed using PLS-SEM and results were statistically evaluated. The investigation concluded that quality culture creates a chain effect that greatly improves performance of a company. It was also concluded that the proposed hypotheses are positively supported and that the implementation of TQM elements bring about positive changes in the overall performance of the pharmaceutical industry of Pakistan. Copyright © 2021 Inderscience Enterprises Ltd. Inderscience Publishers 2021 Article PeerReviewed Najmi, A. and Ahmed, W. and Uddin, S. and Mohamad Zailani, Suhaiza Hanim (2021) Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan. International Journal of Productivity and Quality Management, 33 (1). pp. 21-45. ISSN 17466474, DOI https://doi.org/10.1504/IJPQM.2021.115256 <https://doi.org/10.1504/IJPQM.2021.115256>. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106893231&doi=10.1504%2fIJPQM.2021.115256&partnerID=40&md5=f586640cad6c7ecabd3693e31c49986e 10.1504/IJPQM.2021.115256
institution	Universiti Malaya
building	UM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaya
content_source	UM Research Repository
url_provider	http://eprints.um.edu.my/
topic	H Social Sciences (General) Business cycles. Economic fluctuations
spellingShingle	H Social Sciences (General) Business cycles. Economic fluctuations Najmi, A. Ahmed, W. Uddin, S. Mohamad Zailani, Suhaiza Hanim Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
description	The study is focused on the evaluation of total quality management (TQM) in the pharmaceutical companies of Pakistan and the effect that it produces. After thorough literature review, seven hypotheses were postulated comprising of nine variables encompassing TQM elements. A survey-based quantitative approach was utilised in which primary data was collected through self-administered questionnaires. Out of 350 questionnaires circulated, 301 responses were received that were used for the data analysis. The collected data was analysed using PLS-SEM and results were statistically evaluated. The investigation concluded that quality culture creates a chain effect that greatly improves performance of a company. It was also concluded that the proposed hypotheses are positively supported and that the implementation of TQM elements bring about positive changes in the overall performance of the pharmaceutical industry of Pakistan. Copyright © 2021 Inderscience Enterprises Ltd.
format	Article
author	Najmi, A. Ahmed, W. Uddin, S. Mohamad Zailani, Suhaiza Hanim
author_facet	Najmi, A. Ahmed, W. Uddin, S. Mohamad Zailani, Suhaiza Hanim
author_sort	Najmi, A.
title	Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
title_short	Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
title_full	Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
title_fullStr	Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
title_full_unstemmed	Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
title_sort	enhancing performance through total quality management in the pharmaceutical manufacturing industry of pakistan
publisher	Inderscience Publishers
publishDate	2021
url	http://eprints.um.edu.my/35711/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106893231&doi=10.1504%2fIJPQM.2021.115256&partnerID=40&md5=f586640cad6c7ecabd3693e31c49986e
_version_	1783876627904593920
score	13.211869

Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan

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