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Measuring corporate social responsibility in Islamic banking: what matters?

Purpose: This paper begins with a challenge to explore the scope and dimensions of corporate social responsibility (CSR) in Islamic banking and design a CSR disclosure index, which may gauge the level of CSR disclosure in Islamic banking. Design/methodology/approach: It adopts a two-fold approach to...

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Main Authors: Zafar, Muhammad Bilal, Sulaiman, Ahmad Azam
Format: Article
Published: Emerald 2020
Subjects:
BP Islam. Bahaism. Theosophy, etc
Banking
Online Access:http://eprints.um.edu.my/25730/
https://doi.org/10.1108/IMEFM-05-2019-0227
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spelling my.um.eprints.257302021-02-08T08:44:02Z http://eprints.um.edu.my/25730/ Measuring corporate social responsibility in Islamic banking: what matters? Zafar, Muhammad Bilal Sulaiman, Ahmad Azam BP Islam. Bahaism. Theosophy, etc Banking Purpose: This paper begins with a challenge to explore the scope and dimensions of corporate social responsibility (CSR) in Islamic banking and design a CSR disclosure index, which may gauge the level of CSR disclosure in Islamic banking. Design/methodology/approach: It adopts a two-fold approach to develop the CSR disclosure index for Islamic banking, such as “identification” and “prioritization.” In the ambit of identification, it relies on the existing literature related to CSR and Islamic banking. However, it undertakes analytical hierarchy process (AHP) method for prioritization through the sample of 104 experts related to Islamic banking of Pakistan. Findings: It concludes the CSR index for Islamic banking contains five dimensions, including 79 items across 20 sub-dimensions. The results of AHP indicate that the CSR dimensions are important for Shariah governance, employee, community, customer and environment. Moreover, within dimensions, the most important sub-dimensions are Shariah compliance, customer service and quality, green investing/banking, customer relationship, training and development and poverty alleviation. Practical implications: The CSR disclosure index of this study has important implications for academicians, such as it paves the ways for further investigations and practical usage of index to gauge the level CSR disclosure of Islamic banking. Moreover, it delineates the spectrum of responsibilities for managers of Islamic banking under the domain of CSR. Originality/value: The proposed CSR disclosure index is comprehensive and stresses on the social responsibility of Islamic banking toward stakeholders. In nutshell, this study offers what is expected from the practitioners of Islamic banking in the domain of social responsibility. © 2020, Emerald Publishing Limited. Emerald 2020 Article PeerReviewed Zafar, Muhammad Bilal and Sulaiman, Ahmad Azam (2020) Measuring corporate social responsibility in Islamic banking: what matters? International Journal of Islamic and Middle Eastern Finance and Management, 13 (3). pp. 357-388. ISSN 1753-8394 https://doi.org/10.1108/IMEFM-05-2019-0227 doi:10.1108/IMEFM-05-2019-0227
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic BP Islam. Bahaism. Theosophy, etc
Banking
spellingShingle BP Islam. Bahaism. Theosophy, etc
Banking
Zafar, Muhammad Bilal
Sulaiman, Ahmad Azam
Measuring corporate social responsibility in Islamic banking: what matters?
description Purpose: This paper begins with a challenge to explore the scope and dimensions of corporate social responsibility (CSR) in Islamic banking and design a CSR disclosure index, which may gauge the level of CSR disclosure in Islamic banking. Design/methodology/approach: It adopts a two-fold approach to develop the CSR disclosure index for Islamic banking, such as “identification” and “prioritization.” In the ambit of identification, it relies on the existing literature related to CSR and Islamic banking. However, it undertakes analytical hierarchy process (AHP) method for prioritization through the sample of 104 experts related to Islamic banking of Pakistan. Findings: It concludes the CSR index for Islamic banking contains five dimensions, including 79 items across 20 sub-dimensions. The results of AHP indicate that the CSR dimensions are important for Shariah governance, employee, community, customer and environment. Moreover, within dimensions, the most important sub-dimensions are Shariah compliance, customer service and quality, green investing/banking, customer relationship, training and development and poverty alleviation. Practical implications: The CSR disclosure index of this study has important implications for academicians, such as it paves the ways for further investigations and practical usage of index to gauge the level CSR disclosure of Islamic banking. Moreover, it delineates the spectrum of responsibilities for managers of Islamic banking under the domain of CSR. Originality/value: The proposed CSR disclosure index is comprehensive and stresses on the social responsibility of Islamic banking toward stakeholders. In nutshell, this study offers what is expected from the practitioners of Islamic banking in the domain of social responsibility. © 2020, Emerald Publishing Limited.
format Article
author Zafar, Muhammad Bilal
Sulaiman, Ahmad Azam
author_facet Zafar, Muhammad Bilal
Sulaiman, Ahmad Azam
author_sort Zafar, Muhammad Bilal
title Measuring corporate social responsibility in Islamic banking: what matters?
title_short Measuring corporate social responsibility in Islamic banking: what matters?
title_full Measuring corporate social responsibility in Islamic banking: what matters?
title_fullStr Measuring corporate social responsibility in Islamic banking: what matters?
title_full_unstemmed Measuring corporate social responsibility in Islamic banking: what matters?
title_sort measuring corporate social responsibility in islamic banking: what matters?
publisher Emerald
publishDate 2020
url http://eprints.um.edu.my/25730/
https://doi.org/10.1108/IMEFM-05-2019-0227
_version_ 1691733432310169600
score 13.211869

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