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Relationship between building maintenance sourcing strategy selection factors and performance

Purpose: The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and ev...

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Main Authors: Soh, Khai Ying, Chua, Shirley Jin Lin, Ali, Azlan Shah, Au-Yong, Cheong Peng, Alias, Anuar
Format: Article
Published: Emerald 2019
Subjects:
TH Building construction
Online Access:http://eprints.um.edu.my/23408/
https://doi.org/10.1108/JFM-04-2018-0026
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spelling my.um.eprints.234082020-01-14T02:04:58Z http://eprints.um.edu.my/23408/ Relationship between building maintenance sourcing strategy selection factors and performance Soh, Khai Ying Chua, Shirley Jin Lin Ali, Azlan Shah Au-Yong, Cheong Peng Alias, Anuar TH Building construction Purpose: The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and evaluating the sourcing strategy for building maintenance management. Thus, the purpose of this paper is to examine the relationships between the selection factors and performance measurements of sourcing strategy. Design/methodology/approach: The paper targeted to evaluate and analyse the perceptions of the building maintenance practitioners regarding the degree of importance of selection factors and performance measurements. Through quantitative approach, the paper adopted stratified random sampling to distribute the questionnaires to the building maintenance practitioners operating in both private and government high-rise office buildings in Kuala Lumpur. Findings: The findings highlighted the quality factors as the most important selection group factors; meantime, the ability to fulfil client’s need and requirement as well as the ability to deliver the service with reasonable reliability and predictability are identically important performance measurements. There is a significant relationship between the selection factors and performance measurement of sourcing strategy. Originality/value: This paper provides an impetus research which uncovered the sourcing practices in the industry and guided the sourcing process in determining the appropriate sourcing strategy. © 2019, Emerald Publishing Limited. Emerald 2019 Article PeerReviewed Soh, Khai Ying and Chua, Shirley Jin Lin and Ali, Azlan Shah and Au-Yong, Cheong Peng and Alias, Anuar (2019) Relationship between building maintenance sourcing strategy selection factors and performance. Journal of Facilities Management, 17 (2). pp. 157-174. ISSN 1472-5967 https://doi.org/10.1108/JFM-04-2018-0026 doi:10.1108/JFM-04-2018-0026
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic TH Building construction
spellingShingle TH Building construction
Soh, Khai Ying
Chua, Shirley Jin Lin
Ali, Azlan Shah
Au-Yong, Cheong Peng
Alias, Anuar
Relationship between building maintenance sourcing strategy selection factors and performance
description Purpose: The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and evaluating the sourcing strategy for building maintenance management. Thus, the purpose of this paper is to examine the relationships between the selection factors and performance measurements of sourcing strategy. Design/methodology/approach: The paper targeted to evaluate and analyse the perceptions of the building maintenance practitioners regarding the degree of importance of selection factors and performance measurements. Through quantitative approach, the paper adopted stratified random sampling to distribute the questionnaires to the building maintenance practitioners operating in both private and government high-rise office buildings in Kuala Lumpur. Findings: The findings highlighted the quality factors as the most important selection group factors; meantime, the ability to fulfil client’s need and requirement as well as the ability to deliver the service with reasonable reliability and predictability are identically important performance measurements. There is a significant relationship between the selection factors and performance measurement of sourcing strategy. Originality/value: This paper provides an impetus research which uncovered the sourcing practices in the industry and guided the sourcing process in determining the appropriate sourcing strategy. © 2019, Emerald Publishing Limited.
format Article
author Soh, Khai Ying
Chua, Shirley Jin Lin
Ali, Azlan Shah
Au-Yong, Cheong Peng
Alias, Anuar
author_facet Soh, Khai Ying
Chua, Shirley Jin Lin
Ali, Azlan Shah
Au-Yong, Cheong Peng
Alias, Anuar
author_sort Soh, Khai Ying
title Relationship between building maintenance sourcing strategy selection factors and performance
title_short Relationship between building maintenance sourcing strategy selection factors and performance
title_full Relationship between building maintenance sourcing strategy selection factors and performance
title_fullStr Relationship between building maintenance sourcing strategy selection factors and performance
title_full_unstemmed Relationship between building maintenance sourcing strategy selection factors and performance
title_sort relationship between building maintenance sourcing strategy selection factors and performance
publisher Emerald
publishDate 2019
url http://eprints.um.edu.my/23408/
https://doi.org/10.1108/JFM-04-2018-0026
_version_ 1657488205010698240
score 13.211869

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