How does total quality management influence the loan quality of the bank?
This paper aims to investigate whether, and to what extent, total quality management (TQM) influences bank loan quality. We propose an approach to measure TQM for evaluating this relationship. The proposed measure is the residual from the Fama–MacBeth regression based on bank efficiency proxied by t...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Taylor & Francis
2018
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/22357/ https://doi.org/10.1080/14783363.2016.1180954 |
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