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Implementation of quality assurance in public higher education institutions:University of Malaya experience

Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditionally used several mechanisms to ensure the quality of its academic programmes. Its constitution regulates and governs the universities management and functions. Use of external examiners, movement of a...

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Main Authors: Mustaffa, Kamal Shuib, Sharifah Norul Akmar, Syed Zamri, Rosman, Abdullah, Fatimah, Said
Format: Conference or Workshop Item
Language:English
Published: 2007
Subjects:
Information resources (General)
Online Access:http://eprints.um.edu.my/2233/1/IMPLEMENTATION_OF_QUALITY_ASSURANCE.pdf
http://eprints.um.edu.my/2233/
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spelling my.um.eprints.22332014-12-31T07:00:14Z http://eprints.um.edu.my/2233/ Implementation of quality assurance in public higher education institutions:University of Malaya experience Mustaffa, Kamal Shuib Sharifah Norul Akmar, Syed Zamri Rosman, Abdullah Fatimah, Said Information resources (General) Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditionally used several mechanisms to ensure the quality of its academic programmes. Its constitution regulates and governs the universities management and functions. Use of external examiners, movement of academics around institutions locally and abroad, involvement of professional associations, allocation of research grants by competitive assessment have had continuous effect on the exchange of information and the maintenance of high academic standards. With the directive from the Quality Assurance Division, Ministry of Higher Education to implement Quality Assurance, formal steps have been taken to ensure its effective implementation. This paper will share UM’s experience in (i) instilling the culture of quality (ii) increasing awareness and education on QA matters to the campus community (iii) assisting faculties with preparation of databases and (iv) coordinating internal and external review processes. The introduction of QA in UM is made easier with the existence and implementation of the Quality Management System MS ISO 9001:2000 and strong commitment from the top management. From our experience, implementing QA in UM has its challenges. Among them, more effort is needed to convince the university community to accept the importance of QA in academic programmes, ensuring a more consistent, knowledgeable and committed team of document writers, better comprehension of the criteria in the Quality Assurance Code of Practice in Public Universities of Malaysia (3rd. Edition, 2005) and instilling good time management by meeting deadlines. 2007 Conference or Workshop Item NonPeerReviewed application/pdf en http://eprints.um.edu.my/2233/1/IMPLEMENTATION_OF_QUALITY_ASSURANCE.pdf Mustaffa, Kamal Shuib and Sharifah Norul Akmar, Syed Zamri and Rosman, Abdullah and Fatimah, Said (2007) Implementation of quality assurance in public higher education institutions:University of Malaya experience. In: Regional conference on quality in higher education “Quality driven initiatives: sharing good practices in higher education”, 10-11 Dec 2007, Hilton Petaling Jaya, Malaysia. (Unpublished)
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
language English
topic Information resources (General)
spellingShingle Information resources (General)
Mustaffa, Kamal Shuib
Sharifah Norul Akmar, Syed Zamri
Rosman, Abdullah
Fatimah, Said
Implementation of quality assurance in public higher education institutions:University of Malaya experience
description Quality Assurance (QA) in University of Malaya is not new. University of Malaya (UM) has traditionally used several mechanisms to ensure the quality of its academic programmes. Its constitution regulates and governs the universities management and functions. Use of external examiners, movement of academics around institutions locally and abroad, involvement of professional associations, allocation of research grants by competitive assessment have had continuous effect on the exchange of information and the maintenance of high academic standards. With the directive from the Quality Assurance Division, Ministry of Higher Education to implement Quality Assurance, formal steps have been taken to ensure its effective implementation. This paper will share UM’s experience in (i) instilling the culture of quality (ii) increasing awareness and education on QA matters to the campus community (iii) assisting faculties with preparation of databases and (iv) coordinating internal and external review processes. The introduction of QA in UM is made easier with the existence and implementation of the Quality Management System MS ISO 9001:2000 and strong commitment from the top management. From our experience, implementing QA in UM has its challenges. Among them, more effort is needed to convince the university community to accept the importance of QA in academic programmes, ensuring a more consistent, knowledgeable and committed team of document writers, better comprehension of the criteria in the Quality Assurance Code of Practice in Public Universities of Malaysia (3rd. Edition, 2005) and instilling good time management by meeting deadlines.
format Conference or Workshop Item
author Mustaffa, Kamal Shuib
Sharifah Norul Akmar, Syed Zamri
Rosman, Abdullah
Fatimah, Said
author_facet Mustaffa, Kamal Shuib
Sharifah Norul Akmar, Syed Zamri
Rosman, Abdullah
Fatimah, Said
author_sort Mustaffa, Kamal Shuib
title Implementation of quality assurance in public higher education institutions:University of Malaya experience
title_short Implementation of quality assurance in public higher education institutions:University of Malaya experience
title_full Implementation of quality assurance in public higher education institutions:University of Malaya experience
title_fullStr Implementation of quality assurance in public higher education institutions:University of Malaya experience
title_full_unstemmed Implementation of quality assurance in public higher education institutions:University of Malaya experience
title_sort implementation of quality assurance in public higher education institutions:university of malaya experience
publishDate 2007
url http://eprints.um.edu.my/2233/1/IMPLEMENTATION_OF_QUALITY_ASSURANCE.pdf
http://eprints.um.edu.my/2233/
_version_ 1643686879719063552
score 13.211869

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