Staff View: Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people

Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people

This study aimed to evaluate the usability (ease of use) and utility (impact on user’s decision-making process) of a web-based patient decision aid (PDA) among older-age users. A pragmatic, qualitative research design was used. We recruited patients with type 2 diabetes who were at the point of maki...

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Main Authors:	Lee, Yew Kong, Lee, Ping Yein, Ng, Chirk Jenn, Teo, Chin Hai, Abu Bakar, Ahmad Ihsan, Abdullah, Khatijah Lim, Khoo, Ee Ming, Hanafi, Nik Sherina, Low, Wah Yun, Chiew, Thiam Kian
Format:	Article
Published:	Taylor & Francis 2018
Subjects:	QA76 Computer software R Medicine
Online Access:	http://eprints.um.edu.my/21494/ https://doi.org/10.1080/17538157.2016.1269108
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id	my.um.eprints.21494
record_format	eprints
spelling	my.um.eprints.214942019-06-17T08:31:26Z http://eprints.um.edu.my/21494/ Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people Lee, Yew Kong Lee, Ping Yein Ng, Chirk Jenn Teo, Chin Hai Abu Bakar, Ahmad Ihsan Abdullah, Khatijah Lim Khoo, Ee Ming Hanafi, Nik Sherina Low, Wah Yun Chiew, Thiam Kian QA76 Computer software R Medicine This study aimed to evaluate the usability (ease of use) and utility (impact on user’s decision-making process) of a web-based patient decision aid (PDA) among older-age users. A pragmatic, qualitative research design was used. We recruited patients with type 2 diabetes who were at the point of making a decision about starting insulin from a tertiary teaching hospital in Malaysia in 2014. Computer screen recording software was used to record the website browsing session and in-depth interviews were conducted while playing back the website recording. The interviews were analyzed using the framework approach to identify usability and utility issues. Three cycles of iteration were conducted until no more major issues emerged. Thirteen patients participated: median age 65 years old, 10 men, and nine had secondary education/diploma, four were graduates/had postgraduate degree. Four usability issues were identified (navigation between pages and sections, a layout with open display, simple language, and equipment preferences). For utility, participants commented that the website influenced their decision about insulin in three ways: it had provided information about insulin, it helped them deliberate choices using the option-attribute matrix, and it allowed them to involve others in their decision making by sharing the PDA summary printout. Taylor & Francis 2018 Article PeerReviewed Lee, Yew Kong and Lee, Ping Yein and Ng, Chirk Jenn and Teo, Chin Hai and Abu Bakar, Ahmad Ihsan and Abdullah, Khatijah Lim and Khoo, Ee Ming and Hanafi, Nik Sherina and Low, Wah Yun and Chiew, Thiam Kian (2018) Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people. Informatics for Health and Social Care, 43 (1). pp. 73-83. ISSN 1753-8157 https://doi.org/10.1080/17538157.2016.1269108 doi:10.1080/17538157.2016.1269108
institution	Universiti Malaya
building	UM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaya
content_source	UM Research Repository
url_provider	http://eprints.um.edu.my/
topic	QA76 Computer software R Medicine
spellingShingle	QA76 Computer software R Medicine Lee, Yew Kong Lee, Ping Yein Ng, Chirk Jenn Teo, Chin Hai Abu Bakar, Ahmad Ihsan Abdullah, Khatijah Lim Khoo, Ee Ming Hanafi, Nik Sherina Low, Wah Yun Chiew, Thiam Kian Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
description	This study aimed to evaluate the usability (ease of use) and utility (impact on user’s decision-making process) of a web-based patient decision aid (PDA) among older-age users. A pragmatic, qualitative research design was used. We recruited patients with type 2 diabetes who were at the point of making a decision about starting insulin from a tertiary teaching hospital in Malaysia in 2014. Computer screen recording software was used to record the website browsing session and in-depth interviews were conducted while playing back the website recording. The interviews were analyzed using the framework approach to identify usability and utility issues. Three cycles of iteration were conducted until no more major issues emerged. Thirteen patients participated: median age 65 years old, 10 men, and nine had secondary education/diploma, four were graduates/had postgraduate degree. Four usability issues were identified (navigation between pages and sections, a layout with open display, simple language, and equipment preferences). For utility, participants commented that the website influenced their decision about insulin in three ways: it had provided information about insulin, it helped them deliberate choices using the option-attribute matrix, and it allowed them to involve others in their decision making by sharing the PDA summary printout.
format	Article
author	Lee, Yew Kong Lee, Ping Yein Ng, Chirk Jenn Teo, Chin Hai Abu Bakar, Ahmad Ihsan Abdullah, Khatijah Lim Khoo, Ee Ming Hanafi, Nik Sherina Low, Wah Yun Chiew, Thiam Kian
author_facet	Lee, Yew Kong Lee, Ping Yein Ng, Chirk Jenn Teo, Chin Hai Abu Bakar, Ahmad Ihsan Abdullah, Khatijah Lim Khoo, Ee Ming Hanafi, Nik Sherina Low, Wah Yun Chiew, Thiam Kian
author_sort	Lee, Yew Kong
title	Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
title_short	Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
title_full	Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
title_fullStr	Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
title_full_unstemmed	Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people
title_sort	usability and utility evaluation of the web-based “should i start insulin?” patient decision aid for patients with type 2 diabetes among older people
publisher	Taylor & Francis
publishDate	2018
url	http://eprints.um.edu.my/21494/ https://doi.org/10.1080/17538157.2016.1269108
_version_	1643691580149727232
score	13.211869

Usability and utility evaluation of the web-based “Should I Start Insulin?” patient decision aid for patients with type 2 diabetes among older people

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