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ISO implementation effectiveness: Suppliers prospective

It has been five years since UM implemented ISO Quality Management System for all its process. However to date no systematic evaluation is done to quantify the effectiveness of the implementation for many processes. Purchasing supplies are one of the point emphasized in ISO 9001:2000 Quality Managem...

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Main Authors: Abdul Raman, Abdul Aziz, Abdullah, E.C.
Format: Conference or Workshop Item
Language:English
Published: 2007
Subjects:
TP Chemical technology
Online Access:http://eprints.um.edu.my/20/1/aziz.pdf
http://eprints.um.edu.my/20/
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spelling my.um.eprints.202019-12-06T07:28:37Z http://eprints.um.edu.my/20/ ISO implementation effectiveness: Suppliers prospective Abdul Raman, Abdul Aziz Abdullah, E.C. TP Chemical technology It has been five years since UM implemented ISO Quality Management System for all its process. However to date no systematic evaluation is done to quantify the effectiveness of the implementation for many processes. Purchasing supplies are one of the point emphasized in ISO 9001:2000 Quality Management System and it is covered under clause 7.4. In this paper the authors evaluate the effectiveness of implementing ISO clauses for purchasing equipments, chemicals, consumables and services. For this purpose eleven willing suppliers in Chemical Engineering Department was selected and given various questions with the intention of evaluating the effectiveness. Criteria such as tender information announcement, payment duration, simplicity of documentation, transparency and fairness are used to evaluate the effectiveness of the purchasing process. The suppliers were also asked to compare these criteria prior to ISO implementation in UM. Comparison is also made with Universities without ISO. From the feedback received it is very evident that from the suppliers perspective, the purchasing system has improved about 10-20% after the implementation of ISO system but there are plenty of room left for improvements. The results also show that the levels of satisfaction of the suppliers with non-ISO universities are about 5% less than UM. 2007-12 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.um.edu.my/20/1/aziz.pdf Abdul Raman, Abdul Aziz and Abdullah, E.C. (2007) ISO implementation effectiveness: Suppliers prospective. In: Regional conference on quality in higher education “Quality driven initiatives: sharing good practices in higher education”. (Unpublished)
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
language English
topic TP Chemical technology
spellingShingle TP Chemical technology
Abdul Raman, Abdul Aziz
Abdullah, E.C.
ISO implementation effectiveness: Suppliers prospective
description It has been five years since UM implemented ISO Quality Management System for all its process. However to date no systematic evaluation is done to quantify the effectiveness of the implementation for many processes. Purchasing supplies are one of the point emphasized in ISO 9001:2000 Quality Management System and it is covered under clause 7.4. In this paper the authors evaluate the effectiveness of implementing ISO clauses for purchasing equipments, chemicals, consumables and services. For this purpose eleven willing suppliers in Chemical Engineering Department was selected and given various questions with the intention of evaluating the effectiveness. Criteria such as tender information announcement, payment duration, simplicity of documentation, transparency and fairness are used to evaluate the effectiveness of the purchasing process. The suppliers were also asked to compare these criteria prior to ISO implementation in UM. Comparison is also made with Universities without ISO. From the feedback received it is very evident that from the suppliers perspective, the purchasing system has improved about 10-20% after the implementation of ISO system but there are plenty of room left for improvements. The results also show that the levels of satisfaction of the suppliers with non-ISO universities are about 5% less than UM.
format Conference or Workshop Item
author Abdul Raman, Abdul Aziz
Abdullah, E.C.
author_facet Abdul Raman, Abdul Aziz
Abdullah, E.C.
author_sort Abdul Raman, Abdul Aziz
title ISO implementation effectiveness: Suppliers prospective
title_short ISO implementation effectiveness: Suppliers prospective
title_full ISO implementation effectiveness: Suppliers prospective
title_fullStr ISO implementation effectiveness: Suppliers prospective
title_full_unstemmed ISO implementation effectiveness: Suppliers prospective
title_sort iso implementation effectiveness: suppliers prospective
publishDate 2007
url http://eprints.um.edu.my/20/1/aziz.pdf
http://eprints.um.edu.my/20/
_version_ 1654960581822644224
score 13.211869

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