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Job satisfaction of Malaysian registered nurses: A qualitative study

Background: Job satisfaction is an important factor in health care settings. Strong empirical evidence supports a causal relationship between job satisfaction, patient safety and quality of care. However, there have not been any studies exploring the job satisfaction of Malaysian nurses. Aim: The ma...

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Main Authors: Atefi, N., Abdullah, K.L., Wong, L.P.
Format: Article
Published: Wiley 2016
Subjects:
R Medicine
Online Access:http://eprints.um.edu.my/18367/
https://doi.org/10.1111/nicc.12100
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spelling my.um.eprints.183672019-08-30T08:33:27Z http://eprints.um.edu.my/18367/ Job satisfaction of Malaysian registered nurses: A qualitative study Atefi, N. Abdullah, K.L. Wong, L.P. R Medicine Background: Job satisfaction is an important factor in health care settings. Strong empirical evidence supports a causal relationship between job satisfaction, patient safety and quality of care. However, there have not been any studies exploring the job satisfaction of Malaysian nurses. Aim: The main purpose of this qualitative descriptive study was to explore the factors related to feelings of job satisfaction as well as job dissatisfaction experienced by registered nurses in Malaysia. Method: A convenient sample of 46 Malaysian nurses recruited from a large hospital (number of beds = 895) participated in the study. A total of seven focus group discussions were conducted with nurses from surgical, medical and critical care wards. A semi-structured interview guide was used to facilitate the interviews, which were audio-recorded, transcribed verbatim and checked. The transcripts were used as data and were analysed using a thematic approach. Finding: The study identified three main themes that influenced job satisfaction: (1) nurses' personal values and beliefs; (2) work environment factors and (3) motivation factors. Concerning the nurses' personal values and beliefs, the ability to help people made the nurses felt honoured and happy, which indirectly contributed to job satisfaction. For work environment factors, team cohesion, benefit and reward, working conditions play an important role in the nurses' job satisfaction. Motivation factors, namely, professional development and clinical autonomy contributed to job satisfaction. Conclusion: It is important for nurse leaders to provide more rewards, comfortable work environments and to understand issues that affect nurses' job satisfaction. Relevance to clinical practice: Our findings highlight the importance of factors that can improve nurses' job satisfaction. The study provides basic information for hospital administrators in planning effective and efficient policies to improve nursing job satisfaction in order to increase the quality of patient care and decrease nursing turnover. Wiley 2016 Article PeerReviewed Atefi, N. and Abdullah, K.L. and Wong, L.P. (2016) Job satisfaction of Malaysian registered nurses: A qualitative study. Nursing in Critical Care, 21 (1). pp. 8-17. ISSN 1362-1017 https://doi.org/10.1111/nicc.12100 doi:10.1111/nicc.12100
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic R Medicine
spellingShingle R Medicine
Atefi, N.
Abdullah, K.L.
Wong, L.P.
Job satisfaction of Malaysian registered nurses: A qualitative study
description Background: Job satisfaction is an important factor in health care settings. Strong empirical evidence supports a causal relationship between job satisfaction, patient safety and quality of care. However, there have not been any studies exploring the job satisfaction of Malaysian nurses. Aim: The main purpose of this qualitative descriptive study was to explore the factors related to feelings of job satisfaction as well as job dissatisfaction experienced by registered nurses in Malaysia. Method: A convenient sample of 46 Malaysian nurses recruited from a large hospital (number of beds = 895) participated in the study. A total of seven focus group discussions were conducted with nurses from surgical, medical and critical care wards. A semi-structured interview guide was used to facilitate the interviews, which were audio-recorded, transcribed verbatim and checked. The transcripts were used as data and were analysed using a thematic approach. Finding: The study identified three main themes that influenced job satisfaction: (1) nurses' personal values and beliefs; (2) work environment factors and (3) motivation factors. Concerning the nurses' personal values and beliefs, the ability to help people made the nurses felt honoured and happy, which indirectly contributed to job satisfaction. For work environment factors, team cohesion, benefit and reward, working conditions play an important role in the nurses' job satisfaction. Motivation factors, namely, professional development and clinical autonomy contributed to job satisfaction. Conclusion: It is important for nurse leaders to provide more rewards, comfortable work environments and to understand issues that affect nurses' job satisfaction. Relevance to clinical practice: Our findings highlight the importance of factors that can improve nurses' job satisfaction. The study provides basic information for hospital administrators in planning effective and efficient policies to improve nursing job satisfaction in order to increase the quality of patient care and decrease nursing turnover.
format Article
author Atefi, N.
Abdullah, K.L.
Wong, L.P.
author_facet Atefi, N.
Abdullah, K.L.
Wong, L.P.
author_sort Atefi, N.
title Job satisfaction of Malaysian registered nurses: A qualitative study
title_short Job satisfaction of Malaysian registered nurses: A qualitative study
title_full Job satisfaction of Malaysian registered nurses: A qualitative study
title_fullStr Job satisfaction of Malaysian registered nurses: A qualitative study
title_full_unstemmed Job satisfaction of Malaysian registered nurses: A qualitative study
title_sort job satisfaction of malaysian registered nurses: a qualitative study
publisher Wiley
publishDate 2016
url http://eprints.um.edu.my/18367/
https://doi.org/10.1111/nicc.12100
_version_ 1643690685755293696
score 13.211869

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