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The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness

Purpose: This study aims to examine how the relationship between customer accountability and voluntary organizations’ effectiveness is mediated by knowledge sharing. Design/methodology/approach: Using a cross-sectional survey and a structured questionnaire, data were collected from 349 employees of...

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Main Authors: Mohd Noor, N.H., Siti Hajar, A.B.A., Idris, M.A.
Format: Article
Published: Emerald 2017
Subjects:
H Social Sciences (General)
Online Access:http://eprints.um.edu.my/17670/
http://dx.doi.org/10.1108/IJOA-08-2015-0893
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spelling my.um.eprints.176702017-08-10T08:29:00Z http://eprints.um.edu.my/17670/ The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness Mohd Noor, N.H. Siti Hajar, A.B.A. Idris, M.A. H Social Sciences (General) Purpose: This study aims to examine how the relationship between customer accountability and voluntary organizations’ effectiveness is mediated by knowledge sharing. Design/methodology/approach: Using a cross-sectional survey and a structured questionnaire, data were collected from 349 employees of Malaysian voluntary organizations (VOs). Baron and Kenny’s (1986) procedures for mediation testing were adopted for the main analysis. Findings: Results of structural equation modelling indicated that knowledge sharing partially mediates the relationship between and voluntary organizations’ effectiveness. Research limitations/implications: Despite the authors’ contribution on the current academia, this study only investigated 349 employees representing VOs located in a single area, which is the Klang Valley area, Malaysia. Further research could identify a larger sample that would strengthen the inferences and conclusions. Practical implications: The main practical implication is that Malaysian VOs need to be aware of the impact of customer accountability upon their voluntary organizations’ effectiveness, and they need to inculcate their employees’ knowledge sharing behaviour to foster the impact of customer accountability on voluntary organizations’ effectiveness. Originality/value: This paper is unique in that it is the first attempt to combine the previous direct effect relationship into a new model that shows the effect of customer accountability on voluntary organizations’ effectiveness and the role of knowledge sharing as a mediator in the context of Malaysian voluntary sector. Emerald 2017 Article PeerReviewed Mohd Noor, N.H. and Siti Hajar, A.B.A. and Idris, M.A. (2017) The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness. International Journal of Organizational Analysis, 25 (1). pp. 146-159. ISSN 1934-8835 http://dx.doi.org/10.1108/IJOA-08-2015-0893 doi:10.1108/IJOA-08-2015-0893
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Mohd Noor, N.H.
Siti Hajar, A.B.A.
Idris, M.A.
The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
description Purpose: This study aims to examine how the relationship between customer accountability and voluntary organizations’ effectiveness is mediated by knowledge sharing. Design/methodology/approach: Using a cross-sectional survey and a structured questionnaire, data were collected from 349 employees of Malaysian voluntary organizations (VOs). Baron and Kenny’s (1986) procedures for mediation testing were adopted for the main analysis. Findings: Results of structural equation modelling indicated that knowledge sharing partially mediates the relationship between and voluntary organizations’ effectiveness. Research limitations/implications: Despite the authors’ contribution on the current academia, this study only investigated 349 employees representing VOs located in a single area, which is the Klang Valley area, Malaysia. Further research could identify a larger sample that would strengthen the inferences and conclusions. Practical implications: The main practical implication is that Malaysian VOs need to be aware of the impact of customer accountability upon their voluntary organizations’ effectiveness, and they need to inculcate their employees’ knowledge sharing behaviour to foster the impact of customer accountability on voluntary organizations’ effectiveness. Originality/value: This paper is unique in that it is the first attempt to combine the previous direct effect relationship into a new model that shows the effect of customer accountability on voluntary organizations’ effectiveness and the role of knowledge sharing as a mediator in the context of Malaysian voluntary sector.
format Article
author Mohd Noor, N.H.
Siti Hajar, A.B.A.
Idris, M.A.
author_facet Mohd Noor, N.H.
Siti Hajar, A.B.A.
Idris, M.A.
author_sort Mohd Noor, N.H.
title The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
title_short The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
title_full The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
title_fullStr The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
title_full_unstemmed The effects of customer accountability and knowledge sharing on voluntary organizations’ (VOs) effectiveness
title_sort effects of customer accountability and knowledge sharing on voluntary organizations’ (vos) effectiveness
publisher Emerald
publishDate 2017
url http://eprints.um.edu.my/17670/
http://dx.doi.org/10.1108/IJOA-08-2015-0893
_version_ 1643690485397585920
score 13.211869

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