Cover Image

Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali

Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using...

Full description

Saved in:
Bibliographic Details
Main Author: Muhamad Ruzali, Nor Fatin
Format: Thesis
Language:English
Published: 2017
Subjects:
Alms (Zakat)
Online Access:https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf
https://ir.uitm.edu.my/id/eprint/99645/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.99645
record_format eprints
spelling my.uitm.ir.996452024-09-29T15:19:03Z https://ir.uitm.edu.my/id/eprint/99645/ Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali Muhamad Ruzali, Nor Fatin Alms (Zakat) Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using e-payment. There are various reasons and factor that may cause this situation, for example, the lack of customer's technology acceptance since they must change their behavioral pattern and the e-Zakat service that too complicated for some people to understand and to use it. This thesis investigates the factors that affecting customers' perception to use e-Zakat service in Kelantan since in this state has the majority of Muslim. The factors are perceived usefulness, perceived ease of use, perceived behavioural control and trust. The focus of this research is on zakat payers in Kelantan whether working at government sector, private sector and others. This thesis was carried out by questionnaire-based surveys to all the workers in the difference gender which is male and female. There is no specific age when distributed the questionnaire. Data collected from 100 customers' that use e-Zakat service and the data was analysing using the SPSS software. The results of regression models revealed that there are three factors that significant with customers' perception which is perceived usefulness, perceived ease of use and trust. Another factor perceived behavioural control is not significant with customers' perception because the p-value is more than 0.05. 2017-07 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali. (2017) Degree thesis, thesis, Universiti Teknologi MARA, Johor.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Alms (Zakat)
spellingShingle Alms (Zakat)
Muhamad Ruzali, Nor Fatin
Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
description Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using e-payment. There are various reasons and factor that may cause this situation, for example, the lack of customer's technology acceptance since they must change their behavioral pattern and the e-Zakat service that too complicated for some people to understand and to use it. This thesis investigates the factors that affecting customers' perception to use e-Zakat service in Kelantan since in this state has the majority of Muslim. The factors are perceived usefulness, perceived ease of use, perceived behavioural control and trust. The focus of this research is on zakat payers in Kelantan whether working at government sector, private sector and others. This thesis was carried out by questionnaire-based surveys to all the workers in the difference gender which is male and female. There is no specific age when distributed the questionnaire. Data collected from 100 customers' that use e-Zakat service and the data was analysing using the SPSS software. The results of regression models revealed that there are three factors that significant with customers' perception which is perceived usefulness, perceived ease of use and trust. Another factor perceived behavioural control is not significant with customers' perception because the p-value is more than 0.05.
format Thesis
author Muhamad Ruzali, Nor Fatin
author_facet Muhamad Ruzali, Nor Fatin
author_sort Muhamad Ruzali, Nor Fatin
title Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_short Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_full Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_fullStr Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_full_unstemmed Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_sort factors affecting customers' perception to use e-zakat service in kelantan / nor fatin muhamad ruzali
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf
https://ir.uitm.edu.my/id/eprint/99645/
_version_ 1811598340492623872
score 13.211869

Similar Items