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Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso

Kindergarten is an introduction to a formal schooling system, where children learn the foundation skills of education to prepare themselves for future school success in the future. Basically, it caters for children aged 3 to 6 years old. Different kindergartens provide different types of programs wi...

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Main Author: Philip Aso, Cornelius
Format: Thesis
Language:English
Published: 2017
Subjects:
Child study
Online Access:https://ir.uitm.edu.my/id/eprint/99064/1/99064.pdf
https://ir.uitm.edu.my/id/eprint/99064/
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spelling my.uitm.ir.990642024-12-17T05:02:22Z https://ir.uitm.edu.my/id/eprint/99064/ Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso Philip Aso, Cornelius Child study Kindergarten is an introduction to a formal schooling system, where children learn the foundation skills of education to prepare themselves for future school success in the future. Basically, it caters for children aged 3 to 6 years old. Different kindergartens provide different types of programs with their unique ways of delivering and teaching. Apart from that, kindergarten educates children to learn physical, social, and emotional experiences within a conducive learning environment. The main purpose of kindergarten is to provide an atmosphere in which children can play and explore depending on the requirement of the country’s educational philosophy. Due to the increasing awareness among the public on the importance of early childhood education, the community see it as an important vehicle for children, which capable of providing service quality in a kindergarten that would be an essential component for future survival. Therefore, this study identifies the dimensions of service quality towards a kindergarten setting, namely, educational services, empathy, reliability, assurance, and tangibility. In addition, these dimensions which had been identified were ranked in terms of their importance. Furthermore, the data were analyzed to determine the relationships between kindergarten service quality dimensions, parent satisfaction, and loyalty. This research was based on the data obtained from parents from a carefully selected samples and it was set to propose measurement instruments of service quality that were specifically measured at private kindergartens in Sarawak. 2017 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/99064/1/99064.pdf Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso. (2017) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). <http://terminalib.uitm.edu.my/99064.pdf>
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Child study
spellingShingle Child study
Philip Aso, Cornelius
Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
description Kindergarten is an introduction to a formal schooling system, where children learn the foundation skills of education to prepare themselves for future school success in the future. Basically, it caters for children aged 3 to 6 years old. Different kindergartens provide different types of programs with their unique ways of delivering and teaching. Apart from that, kindergarten educates children to learn physical, social, and emotional experiences within a conducive learning environment. The main purpose of kindergarten is to provide an atmosphere in which children can play and explore depending on the requirement of the country’s educational philosophy. Due to the increasing awareness among the public on the importance of early childhood education, the community see it as an important vehicle for children, which capable of providing service quality in a kindergarten that would be an essential component for future survival. Therefore, this study identifies the dimensions of service quality towards a kindergarten setting, namely, educational services, empathy, reliability, assurance, and tangibility. In addition, these dimensions which had been identified were ranked in terms of their importance. Furthermore, the data were analyzed to determine the relationships between kindergarten service quality dimensions, parent satisfaction, and loyalty. This research was based on the data obtained from parents from a carefully selected samples and it was set to propose measurement instruments of service quality that were specifically measured at private kindergartens in Sarawak.
format Thesis
author Philip Aso, Cornelius
author_facet Philip Aso, Cornelius
author_sort Philip Aso, Cornelius
title Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
title_short Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
title_full Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
title_fullStr Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
title_full_unstemmed Identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / Cornelius Philip Aso
title_sort identifying kindergarten service quality dimensions: the relationship with parents’ satisfaction and loyalty / cornelius philip aso
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/99064/1/99064.pdf
https://ir.uitm.edu.my/id/eprint/99064/
_version_ 1818838309445566464
score 13.222552

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