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Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]

Cashless systems play a crucial role in contemporary society as they facilitate the streamlining of financial transactions within the context of an increasingly interconnected world. In contemporary society, individuals tend to prefer utilizing cashless payment methods when doing their financial act...

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Main Authors: Mohd Yusof, Mohamad Amirul Rashid, Ismail, Mohd Noor Ismawi, Mazlan, Nurfatihah, Abd Aziz, Azdel, Mohd Aslin, Mohd Asyraf
Format: Article
Language:English
Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2024
Subjects:
Electronic commerce
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:https://ir.uitm.edu.my/id/eprint/97891/1/97891.pdf
https://ir.uitm.edu.my/id/eprint/97891/
https://www.jthca.org/
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spelling my.uitm.ir.978912024-07-06T01:40:59Z https://ir.uitm.edu.my/id/eprint/97891/ Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.] jthca Mohd Yusof, Mohamad Amirul Rashid Ismail, Mohd Noor Ismawi Mazlan, Nurfatihah Abd Aziz, Azdel Mohd Aslin, Mohd Asyraf Electronic commerce Hospitality industry. Hotels, clubs, restaurants, etc. Food service Cashless systems play a crucial role in contemporary society as they facilitate the streamlining of financial transactions within the context of an increasingly interconnected world. In contemporary society, individuals tend to prefer utilizing cashless payment methods when doing their financial activities. The use of cellphones for conducting transactions gives a high level of convenience and requires minimal effort. Despite the emergence of Malaysia as a demonetizing economy, the adoption of e-wallets continues to face challenges, as there has been a limited reaction from customers. This study employed Innovation Resistance Theory, which encompasses the dimensions of usage, value, and risk, to investigate the factors that hinder the intention to use e-wallets among Generation X in Malaysia. Convenient sampling will be employed in this investigation, with the inclusion of screening components in the instrument to ascertain suitable respondents. A total of 128 respondents will be involved in this study, utilizing both online surveys through Google Form and hardcopy surveys among individuals belonging to Generation X in the Klang Valley region. The intended results of this study are anticipated to offer valuable insights to multiple stakeholders, including e-wallet service providers, business professionals, government entities, and Bank Negara Malaysia. These findings will enhance their comprehension of the barriers that hinder consumers from utilizing e-wallets. Consequently, this knowledge will assist in mitigating the resistance factors associated with e-wallet adoption, thereby promoting its acceptance and usage to a more favorable extent Hence, conducting a comprehensive inquiry on the barriers of resistance towards e-wallet adoption in Malaysia will be a compelling and valuable subject. Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2024-04 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/97891/1/97891.pdf Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]. (2024) Journal of Tourism, Hospitality and Culinary Arts <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_and_Culinary_Arts/>, 16 (1). pp. 802-819. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Electronic commerce
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle Electronic commerce
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Mohd Yusof, Mohamad Amirul Rashid
Ismail, Mohd Noor Ismawi
Mazlan, Nurfatihah
Abd Aziz, Azdel
Mohd Aslin, Mohd Asyraf
Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
description Cashless systems play a crucial role in contemporary society as they facilitate the streamlining of financial transactions within the context of an increasingly interconnected world. In contemporary society, individuals tend to prefer utilizing cashless payment methods when doing their financial activities. The use of cellphones for conducting transactions gives a high level of convenience and requires minimal effort. Despite the emergence of Malaysia as a demonetizing economy, the adoption of e-wallets continues to face challenges, as there has been a limited reaction from customers. This study employed Innovation Resistance Theory, which encompasses the dimensions of usage, value, and risk, to investigate the factors that hinder the intention to use e-wallets among Generation X in Malaysia. Convenient sampling will be employed in this investigation, with the inclusion of screening components in the instrument to ascertain suitable respondents. A total of 128 respondents will be involved in this study, utilizing both online surveys through Google Form and hardcopy surveys among individuals belonging to Generation X in the Klang Valley region. The intended results of this study are anticipated to offer valuable insights to multiple stakeholders, including e-wallet service providers, business professionals, government entities, and Bank Negara Malaysia. These findings will enhance their comprehension of the barriers that hinder consumers from utilizing e-wallets. Consequently, this knowledge will assist in mitigating the resistance factors associated with e-wallet adoption, thereby promoting its acceptance and usage to a more favorable extent Hence, conducting a comprehensive inquiry on the barriers of resistance towards e-wallet adoption in Malaysia will be a compelling and valuable subject.
format Article
author Mohd Yusof, Mohamad Amirul Rashid
Ismail, Mohd Noor Ismawi
Mazlan, Nurfatihah
Abd Aziz, Azdel
Mohd Aslin, Mohd Asyraf
author_facet Mohd Yusof, Mohamad Amirul Rashid
Ismail, Mohd Noor Ismawi
Mazlan, Nurfatihah
Abd Aziz, Azdel
Mohd Aslin, Mohd Asyraf
author_sort Mohd Yusof, Mohamad Amirul Rashid
title Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
title_short Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
title_full Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
title_fullStr Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
title_full_unstemmed Unlocking e-wallet adoption: exploring the influence of functional barriers from a generation X perspective / Mohamad Amirul Rashid Mohd Yusof ... [et al.]
title_sort unlocking e-wallet adoption: exploring the influence of functional barriers from a generation x perspective / mohamad amirul rashid mohd yusof ... [et al.]
publisher Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
publishDate 2024
url https://ir.uitm.edu.my/id/eprint/97891/1/97891.pdf
https://ir.uitm.edu.my/id/eprint/97891/
https://www.jthca.org/
_version_ 1804069887103991808
score 13.211869

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