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Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan

The ServQual method is a way of measuring the level of customer satisfaction simple, easy to use and interpret, and the way it can be used for all measurements related to consumer satisfaction both goods / products as well as services. The Indonesian Teachers' School (SGI) Dompet Dhuafa has hel...

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Main Author: Wirahmawan, Riki
Format: Article
Language:English
Published: Center for Islamic Philantrophy & Social Finance (CIPSF) 2024
Subjects:
Higher Education
Online Access:https://ir.uitm.edu.my/id/eprint/97659/1/97659.pdf
https://ir.uitm.edu.my/id/eprint/97659/
https://journal.uitm.edu.my/ojs/index.php/JIPSF
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spelling my.uitm.ir.976592024-07-22T08:43:38Z https://ir.uitm.edu.my/id/eprint/97659/ Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan jipsf Wirahmawan, Riki Higher Education The ServQual method is a way of measuring the level of customer satisfaction simple, easy to use and interpret, and the way it can be used for all measurements related to consumer satisfaction both goods / products as well as services. The Indonesian Teachers' School (SGI) Dompet Dhuafa has held teacher competency training for nine months in the Dondo sub-district, Tolitoli Regency. This paper describes the use of the ServQual method in measuring the level of satisfaction of teachers in the Dondo District with the Indonesian Teacher Training School. Some of the dimensions measured include: Reliability, containing items Provision of appropriate training materials for training participants, Accuracy in providing training in the form of service needs. Responsiveness, contains SGI (Trainer) Ability items to respond to the Needs of Training Participants. The aggressiveness of the SGI (Trainer) helps overcome the problems of the Trainees. Assurance, contains items: Knowledge of SGI (Trainers) regarding Training Participants. The ability of the SGI (Trainer) convinces the Training Participants. Empathy, contains items: Ease level of SGI (Trainer) to meet PTK guidance. SGI (Trainer) Concern for Training Participants. And Tangible, contains items: Facilities (Pin, Notebook and so on) provided by SGI (Trainer). Estimated number of facilities. The level of satisfaction of the training participants was seen from the value of the average number of gaps multiplied by the weight of all dimensions. In general, the training participants were satisfied with SGI's services in Dondo District. To see the top priority for service improvement so that the training participants can be satisfied can be seen from the picture presented. then the SGI Training in Dondo District, Tolitoli Regency needs to improve services in two items, namely the point that explains the ease of SGI (Trainers) to be found by PTK guidance that is in the empathy dimension and the estimated facilities provided are inadequate which are aggregated in the Tangible dimension. Center for Islamic Philantrophy & Social Finance (CIPSF) 2024-03 Article NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/97659/1/97659.pdf Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan. (2024) Journal of Islamic Philanthropy & Social Finance (JIPSF) <https://ir.uitm.edu.my/view/publication/Journal_of_Islamic_Philanthropy_=26_Social_Finance_=28JIPSF=29/>, 6 (1). pp. 71-82. ISSN 2590-3942 (Submitted) https://journal.uitm.edu.my/ojs/index.php/JIPSF
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Higher Education
spellingShingle Higher Education
Wirahmawan, Riki
Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
description The ServQual method is a way of measuring the level of customer satisfaction simple, easy to use and interpret, and the way it can be used for all measurements related to consumer satisfaction both goods / products as well as services. The Indonesian Teachers' School (SGI) Dompet Dhuafa has held teacher competency training for nine months in the Dondo sub-district, Tolitoli Regency. This paper describes the use of the ServQual method in measuring the level of satisfaction of teachers in the Dondo District with the Indonesian Teacher Training School. Some of the dimensions measured include: Reliability, containing items Provision of appropriate training materials for training participants, Accuracy in providing training in the form of service needs. Responsiveness, contains SGI (Trainer) Ability items to respond to the Needs of Training Participants. The aggressiveness of the SGI (Trainer) helps overcome the problems of the Trainees. Assurance, contains items: Knowledge of SGI (Trainers) regarding Training Participants. The ability of the SGI (Trainer) convinces the Training Participants. Empathy, contains items: Ease level of SGI (Trainer) to meet PTK guidance. SGI (Trainer) Concern for Training Participants. And Tangible, contains items: Facilities (Pin, Notebook and so on) provided by SGI (Trainer). Estimated number of facilities. The level of satisfaction of the training participants was seen from the value of the average number of gaps multiplied by the weight of all dimensions. In general, the training participants were satisfied with SGI's services in Dondo District. To see the top priority for service improvement so that the training participants can be satisfied can be seen from the picture presented. then the SGI Training in Dondo District, Tolitoli Regency needs to improve services in two items, namely the point that explains the ease of SGI (Trainers) to be found by PTK guidance that is in the empathy dimension and the estimated facilities provided are inadequate which are aggregated in the Tangible dimension.
format Article
author Wirahmawan, Riki
author_facet Wirahmawan, Riki
author_sort Wirahmawan, Riki
title Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
title_short Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
title_full Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
title_fullStr Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
title_full_unstemmed Measuring the level of satisfaction with the SGI master teacher training in Dondo District, Tolitoli Regency using the ServQual method / Riki Wirahmawan
title_sort measuring the level of satisfaction with the sgi master teacher training in dondo district, tolitoli regency using the servqual method / riki wirahmawan
publisher Center for Islamic Philantrophy & Social Finance (CIPSF)
publishDate 2024
url https://ir.uitm.edu.my/id/eprint/97659/1/97659.pdf
https://ir.uitm.edu.my/id/eprint/97659/
https://journal.uitm.edu.my/ojs/index.php/JIPSF
_version_ 1806422096059826176
score 13.211869

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