The perception of the academic and non academic staff towards the quality of services provided by the legal unit, UNIMAS / Fatihah Nur’addin Hamdan and Jay Walid Mohd Taha
Service quality often makes the difference between a successful and unsuccessful business. In fact, service quality has become the great differentiator, the most powerful competitive weapon and the most service organization possesses. Quality is defined as “conformance to specifications,” but this p...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/97163/1/97163.pdf https://ir.uitm.edu.my/id/eprint/97163/ |
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