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The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari

The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items...

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Main Author: Zuhari, Nur Atiqah
Format: Thesis
Language:English
Published: 2014
Subjects:
Management. Industrial Management
Manufacturing industries
Online Access:https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF
https://ir.uitm.edu.my/id/eprint/96233/
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spelling my.uitm.ir.962332024-08-27T18:03:06Z https://ir.uitm.edu.my/id/eprint/96233/ The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari Zuhari, Nur Atiqah Management. Industrial Management Manufacturing industries The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items for conflict management styles were adapted from Rahim (1983) while the items for job performance were adapted from Vischer (2006) and HR Services, University of Chicago (2010). The survey questionnaires were used as the main instrument and the data had been analyzed using the Statistical Package for Social Science (SPSS) software version 20.0. The sample size that developed by Krejcie and Morgan (1970) was 86 staffs but only 79 questionnaires returned. Based on the finding, female workers were the large respondents in this study. It may be due to the majority were form Administrative Department. The study can be concluded that there was significant relationship between conflict management styles and job performance (r=0.84, p=.00). There was small correlation between avoiding and job performance (r=-.12, p=.30) since p > 0.05. However, there was large correlation between integrating (r=.78, p=.00), obliging (r=.85, p=.00) and dominating (r=.88, p=.00) with job performance. The finding shows that, dominating was the Conflict Management Styles elements that (Beta=.58) have the highest coefficients (min=l.5, max=4.75, mean=3.49, Std. Deviation=.60). It was recommended that, the superior provide training and development for the employees and give reward or incentives in order to increase the employees' job performance. Apart from that, future research in this field is highly recommended to cover more large number of respondents in order to gain more comprehensive, broader and reliable results of study. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari. (2014) Degree thesis, thesis, Universiti Teknologi MARA Pahang. <http://terminalib.uitm.edu.my/96233.pdf>
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Management. Industrial Management
Manufacturing industries
spellingShingle Management. Industrial Management
Manufacturing industries
Zuhari, Nur Atiqah
The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
description The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items for conflict management styles were adapted from Rahim (1983) while the items for job performance were adapted from Vischer (2006) and HR Services, University of Chicago (2010). The survey questionnaires were used as the main instrument and the data had been analyzed using the Statistical Package for Social Science (SPSS) software version 20.0. The sample size that developed by Krejcie and Morgan (1970) was 86 staffs but only 79 questionnaires returned. Based on the finding, female workers were the large respondents in this study. It may be due to the majority were form Administrative Department. The study can be concluded that there was significant relationship between conflict management styles and job performance (r=0.84, p=.00). There was small correlation between avoiding and job performance (r=-.12, p=.30) since p > 0.05. However, there was large correlation between integrating (r=.78, p=.00), obliging (r=.85, p=.00) and dominating (r=.88, p=.00) with job performance. The finding shows that, dominating was the Conflict Management Styles elements that (Beta=.58) have the highest coefficients (min=l.5, max=4.75, mean=3.49, Std. Deviation=.60). It was recommended that, the superior provide training and development for the employees and give reward or incentives in order to increase the employees' job performance. Apart from that, future research in this field is highly recommended to cover more large number of respondents in order to gain more comprehensive, broader and reliable results of study.
format Thesis
author Zuhari, Nur Atiqah
author_facet Zuhari, Nur Atiqah
author_sort Zuhari, Nur Atiqah
title The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_short The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_full The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_fullStr The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_full_unstemmed The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_sort relationship between conflict management styles and job performance among support staff at manufacturing industry in bandar teknologi kajang, selangor / nur atiqah zuhari
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF
https://ir.uitm.edu.my/id/eprint/96233/
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score 13.211869

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