Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop
This graduation exercise has been written to provide a clear view and the overall understanding of customer handling in service deviation. The overall objective of this research is to determine the role of service recovery in Customer Service Department, identify major causes of delays related to Cu...
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| Format: | Thesis |
| Language: | English |
| Published: |
1998
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| Online Access: | https://ir.uitm.edu.my/id/eprint/96064/1/96064.PDF https://ir.uitm.edu.my/id/eprint/96064/ |
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