The study on a customer's satisfaction of banking services at Bandar Jengka Pahang / Nurul Najwa Izzatie Mohd Azmi, Baharuddin Zainudin and Shahril Akmal Abdul Shukor
Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals (Wikipedia, 2011). The glow of satisfaction which follows the consciousness of doing our level best...
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| Main Authors: | , , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/94024/1/94024.PDF https://ir.uitm.edu.my/id/eprint/94024/ |
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