Staff View: Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly

Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly

This executive summary provides an overview of the internship report conducted at the Kluang Land Office, which aimed to explore fresh knowledge in understanding land management practices and propose recommendations for improvement. The internship involved tasks such as data collection, data analysi...

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Main Author:	Rosly, Nor Anis Syafinaz
Format:	Monograph
Language:	English
Published:	Faculty of Business and Management 2023
Subjects:	JS Local government. Municipal government
Online Access:	https://ir.uitm.edu.my/id/eprint/93256/1/93256.pdf https://ir.uitm.edu.my/id/eprint/93256/
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id	my.uitm.ir.93256
record_format	eprints
spelling	my.uitm.ir.932562025-01-08T04:01:15Z https://ir.uitm.edu.my/id/eprint/93256/ Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly Rosly, Nor Anis Syafinaz JS Local government. Municipal government This executive summary provides an overview of the internship report conducted at the Kluang Land Office, which aimed to explore fresh knowledge in understanding land management practices and propose recommendations for improvement. The internship involved tasks such as data collection, data analysis, identifying challenges faced by the Land Office, and providing potential improvement suggestions. The findings from the internship highlighted four significant areas for improvement. Firstly, the reliance on physical document storage and manual data entry poses a risk of loss or damage. To mitigate this, it is recommended to adopt digital document management systems and automated data entry processes for increased efficiency and reduced vulnerability of physical record Secondly, the limited workspace negatively impacts staff convenience and workflow. To address this, options for expanding the workspace or implementing space utilization techniques should be explored to create a more conducive environment for effective task execution. Thirdly, the internship identified instances of grant fraud conducted by third parties with expertise in ownership matters. Strengthening verification processes and establishing stricter protocols for granting ownership rights is recommended to combat fraudulent activities and ensure the integrity of land ownership records. Lastly, it was observed that customer expectations regarding the Land Office's services were excessively high. To manage expectations effectively, improving communication channels with customers and enhancing service quality are crucial. Measures such as clear and timely communication, streamlined processes, and efficient service delivery will enhance customer satisfaction and establish a positive reputation. In conclusion, the internship report emphasizes the need for improvement in four key areas at the Kluang Land Office. Recommendations include adopting digital document management systems, addressing workspace limitations, strengthening verification processes, and enhancing service quality. These improvements aim to enhance operational efficiency, mitigate risks, and deliver a higher standard of service, contributing to the overall improvement of land management practices at the Land Office Faculty of Business and Management 2023 Monograph NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/93256/1/93256.pdf Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly. (2023) Industrial Training. Faculty of Business and Management. (Submitted)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	JS Local government. Municipal government
spellingShingle	JS Local government. Municipal government Rosly, Nor Anis Syafinaz Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
description	This executive summary provides an overview of the internship report conducted at the Kluang Land Office, which aimed to explore fresh knowledge in understanding land management practices and propose recommendations for improvement. The internship involved tasks such as data collection, data analysis, identifying challenges faced by the Land Office, and providing potential improvement suggestions. The findings from the internship highlighted four significant areas for improvement. Firstly, the reliance on physical document storage and manual data entry poses a risk of loss or damage. To mitigate this, it is recommended to adopt digital document management systems and automated data entry processes for increased efficiency and reduced vulnerability of physical record Secondly, the limited workspace negatively impacts staff convenience and workflow. To address this, options for expanding the workspace or implementing space utilization techniques should be explored to create a more conducive environment for effective task execution. Thirdly, the internship identified instances of grant fraud conducted by third parties with expertise in ownership matters. Strengthening verification processes and establishing stricter protocols for granting ownership rights is recommended to combat fraudulent activities and ensure the integrity of land ownership records. Lastly, it was observed that customer expectations regarding the Land Office's services were excessively high. To manage expectations effectively, improving communication channels with customers and enhancing service quality are crucial. Measures such as clear and timely communication, streamlined processes, and efficient service delivery will enhance customer satisfaction and establish a positive reputation. In conclusion, the internship report emphasizes the need for improvement in four key areas at the Kluang Land Office. Recommendations include adopting digital document management systems, addressing workspace limitations, strengthening verification processes, and enhancing service quality. These improvements aim to enhance operational efficiency, mitigate risks, and deliver a higher standard of service, contributing to the overall improvement of land management practices at the Land Office
format	Monograph
author	Rosly, Nor Anis Syafinaz
author_facet	Rosly, Nor Anis Syafinaz
author_sort	Rosly, Nor Anis Syafinaz
title	Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
title_short	Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
title_full	Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
title_fullStr	Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
title_full_unstemmed	Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly
title_sort	pejabat tanah kluang / nor anis syafinaz rosly
publisher	Faculty of Business and Management
publishDate	2023
url	https://ir.uitm.edu.my/id/eprint/93256/1/93256.pdf https://ir.uitm.edu.my/id/eprint/93256/
_version_	1821006360264835072
score	13.226386

Pejabat Tanah Kluang / Nor Anis Syafinaz Rosly

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