Service quality and customer satisfaction: a study on private hospital in Kuching / Lilyanti Haron
Nowadays, the ownership of health care organizations is changing. Profit- oriented services, ranging from public limited companies to co-operatives or associations, are entering the industry, bringing increasing supply and more power of choices to customers. Simultaneously, people are concerned abou...
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| Format: | Student Project |
| Language: | English |
| Published: |
2012
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| Online Access: | https://ir.uitm.edu.my/id/eprint/92759/1/97259.pdf https://ir.uitm.edu.my/id/eprint/92759/ |
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